Television Licence Field Officer

£31,650 + Company Car or Car Allowance | Flexible Schedule Join us as a Field Officer and play a key role in supporting local communities.

You’ll visit customers at their homes, discuss TV licence requirements, explain available solutions, and help them take the next steps—with full training, great benefits, and the freedom of working independently.

Job title:

Television Licence Field Officer

Job Description:

What You'll Be Doing As a Field Officer, you'll play an important role in supporting TV Licensing by engaging with customers across the Liverpool/Warrington area. Working independently, you'll manage your own daily schedule, visiting addresses where no TV licence is recorded and helping customers understand their licensing obligations.

Key responsibilities include:

Visiting residential addresses throughout the L/WA postcode area Speaking with customers professionally and respectfully

Explaining TV Licensing requirements and available options

Setting up payment plans where appropriate

Recording visit outcomes accurately using mobile technology

Making informed decisions and working independently in the field

Occasionally attending court as part of the enforcement process

You'll start and finish your day from home, travelling locally using either a company vehicle or your own vehicle. Full training and equipment will be provided to help you succeed in the role.

What We're Looking For We're looking for confident, resilient and customer-focused individuals who enjoy working independently and engaging with people from all walks of life.

To be successful in this role, you'll need:

A full UK driving licence (essential)
To live within the L/WA postcode area Excellent communication and interpersonal skills

The ability to remain calm, professional and resilient in a variety of customer situations

Strong problem-solving skills and sound judgement

Good attention to detail and accuracy when recording information

Confidence working independently and managing your own workload

Basic IT skills and confidence using mobile devices and applicationsA positive attitude and willingness to learn

Flexibility to work a varied schedule, including evenings and weekends

Experience in a customer-facing role is highly desirable. More importantly, we're looking for people who can demonstrate professionalism, empathy, resilience and a commitment to delivering excellent customer service.

Working Pattern To support customers at times that suit them best, you'll work 12 of your 36.5 weekly hours between 4pm and 9pm Monday to Friday, or at any time during weekends . This flexible working pattern allows you to organise the remainder of your week around your lifestyle and commitments.

What’s in it for you?£31,650 annual salary

Company car (for work and personal use) or £3,700 annual car allowance

Mileage paid—including your daily commute from home Flexible 36.5‑hour working week, with the option of a four‑day schedule

Generous holiday allowance, plus opportunities to purchase extra leave

Pension, life assurance, paid volunteering day and family‑friendly policies

Safety measures including Body Worn Video and a lone worker support system

Access to discounts, wellbeing support, and colleague diversity networks

Financial wellbeing tools and resources

About Capita TV Licensing:

At Capita TV Licensing, we’re supporting the world’s oldest national broadcaster. We harness the latest technology so the BBC can continue to create high-quality, independent programmes that inform, educate, and entertain millions of people around the UK, and the world. Our teams visit four million addresses each year to check for license evaders, and they generate over £65 million of revenue, helping to fund the running of the BBC.

Join us and discover better as you shape the future of public television.

Unlock Your Potential with Capita At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering endless opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover…