Customer Relationship Manager

At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years. As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.

We partner with some of the UK's most recognisable brands, delivering contract hire, salary sacrifice and fleet management solutions. Following continued investment in our Corporate division, growth across our customer portfolio and a clear strategy for the future, we're looking for an experienced Customer Relationship Manager to join our team.

This is an opportunity to work closely with customers, understand what matters most to them and help them get the very best from their partnership with Zenith. You'll build trusted relationships, provide expert guidance and bring together colleagues from across the business to deliver great outcomes.

If you're already building customer relationships within the fleet, leasing or mobility sector and want greater ownership, customer exposure and strategic influence, this could be the perfect next step.

What's the Role

You'll work with customers to understand their priorities, explore opportunities for improvement and help them navigate an evolving fleet and mobility landscape. No two customers are the same, so you'll need to be naturally curious, commercially aware and focused on building long-term partnerships.

You'll have the opportunity to work with stakeholders at all levels, from day-to-day operational contacts through to senior decision-makers, helping ensure our customers continue to achieve value from their relationship with Zenith.

Key Responsibilities

• Manage a portfolio of Corporate customers, building strong and trusted customer relationships.
• Develop a deep understanding of customer objectives, challenges and priorities.
• Contribute to customer retention, growth and renewal strategies across your portfolio.
• Lead customer review meetings, governance sessions and performance discussions.
• Identify opportunities to grow fleet size, improve customer performance and increase engagement with Zenith's products and services.
• Use customer insight, operational data and market trends to make proactive recommendations.
• Collaborate across Sales, Operations, Product and Finance teams to deliver customer outcomes.
• Own customer actions, issues and opportunities through to successful resolution.
• Produce high-quality reporting, insights and presentations for both customers and internal stakeholders.
• Act as the voice of the customer within Zenith while balancing commercial and operational priorities.
• Support the successful renewal of customer contracts and long-term customer retention.
• Build relationships with stakeholders at all levels, including senior customer contacts and decision makers.

What You'll Bring

We're looking for someone who already has experience managing customer relationships within the fleet, leasing or a similar B2B fleet environment. To be successful in this role, you'll bring both relationship management skills and an understanding of the challenges and opportunities facing fleet customers today.

• Strong working knowledge of the UK fleet industry, including vehicle leasing, contract hire, fleet management solutions and the wider market dynamics that influence customer fleet strategies.
• Experience managing and developing customer relationships within a B2B environment, taking ownership of customer outcomes, retention and growth.
• Experience contributing to customer relationship plans, growth strategies, renewal strategies or fleet optimisation initiatives.
• Experience building credibility with a broad range of stakeholders, including Fleet Managers, Procurement teams, HR stakeholders and senior business leaders.
• Experience using data, customer insight and market trends to identify opportunities, solve challenges and influence decision-making.
• Experience leading customer reviews, presenting recommendations and communicating business performance to customer stakeholders.
• Strong commercial awareness, with the ability to balance customer objectives with business performance and profitability.

You'll Be Particularly Successful If You...

• Enjoy helping customers shape fleet strategy rather than simply managing operational activity.
• Can spot opportunities to improve customer outcomes while driving commercial growth.
• Are looking to develop towards senior relationship management or Customer Relationship Director…