Crime Prevention Officer

About The Company:

OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.

This role sits within our Security business division which provides physical security guarding, access control, alarm systems and perimeter property protection, CCTV, mobile surveillance, and ANPR Technology services to a wide range of prestigious clients.

Working at OCS is more than just a job; it’s an amazing opportunity to begin or expand your career in Facilities Management. OCS has an ambition to become an ‘Employer of choice’ in our sector and is proud to invest in our colleague’s personal and professional development. OCS provides our colleagues with opportunities to gain qualifications through funded development programmes aligned to the knowledge, skills, and behaviours attached to their roles.

About The Role:

SHIFT PATTERN - Week 1 Mon Tue Wed Thu Fri all 10 hour shifts timings will differ, Week 2 Mon Wed Fri Sat Sun Mon - Sat 11 hour shifts Sun 6 hours timings will differ

As a Crime Prevention Officer, you are responsible for preventing theft, anti-social behaviour, and retail crime across multiple store locations. The role focuses on maintaining a visible security presence, supporting store teams, deterring criminal activity, and ensuring a safe environment for customers and staff. Furthermore, a CPO helps deliver training to frontline Retail Security Officers (RSO), and feeds back key findings and intelligence to the designated account crime intelligence team.

This is a front-line role that involves working on your feet for extended periods and requires driving to allocated store deployments based on weekly publications by the designated crime intelligence team.

Within this role it is important to remain alert, observant, and approachable while ensuring that safety and service standards are consistently upheld.

Security & Safety

• Maintain a visible security presence to deter theft, antisocial behaviour, and other criminal activity.
• To build relationships with local authorities to directly support tackling organised retail crime
• To drive to dedicated deployments within supervising region, in line with weekly publications by the crime intelligence team
• Uphold and help improve frontline standards through regular training and development of store dedicated Retail Security Officers.
• Monitor CCTV and other security systems to detect suspicious activity and respond appropriately.
• Respond promptly to alarms and incidents, taking necessary action and escalating to management or law enforcement when required.
• Prepare accurate and detailed incident and observation reports.
• Complete site audits to ensure frontline team are accurately following company policies and procedures

Customer Service & Engagement

• Deliver a professional, calm, and courteous service to customers, staff, and visitors.
• Provide directions or assistance to customers where needed.
• De‑escalate challenging situations confidently and respectfully, maintaining a positive store environment.

Collaboration & Compliance

• Liaise effectively with store management, colleagues, and the wider security team to address risks or concerns.
• Ensure compliance with site‑specific procedures, company policies, and all legal and licensing requirements.
• Support other security or operational duties as directed by Crime Intelligence team and direct line manager – Operations Support Manager & Senior Operations Support Manager

• This role typically involves standing and walking for extended periods throughout your shift.
• You may be required to move between indoor and outdoor areas depending on store layout and security requirements.
• This role requires a high level of attention and focus during monitoring and patrol duties
• Occasional manual handling (e.g., repositioning barriers, handling security equipment) may be required.
• We are committed to being an inclusive employer. Reasonable adjustments will be considered for applicants with disabilities,…