Dual Service Operative; Security & Cleaning

Dual Service Operative (Security & Cleaning)

Liverpool, United Kingdom | Posted on 27/05/2026

Job Role: Dual Service Operative (Security & Cleaning)

Working Hours: Average 24 hours per week, flexible shift pattern (as per site rota) – mostly evenings but will be expected to be fully flexible. Overtime will be available.

Pay Rate: £13.25 per hour

Location: St Johns Shopping Centre, Liverpool

Reporting to: Soft Services Manager & Associate Director Key Accounts

An exciting opportunity has become available at Anchor Group Services for an experienced Dual Service Operative to join our established team at St Johns Shopping Centre, Liverpool. This role combines both security and cleaning responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors.

The successful candidate will carry out routine cleaning tasks while maintaining a visible and professional security presence, responding to incidents, and supporting the overall safety and operation of the site. They will also provide cover for night‑time security officers during annual leave or absence, flexing to the lone‑working night shift rota (typically 19:00 – 07:00 on a 4 on, 4 off basis).

• Deliver security services in line with site‑specific assignments and procedures.
• Monitor and protect the property, people, and assets by identifying and reporting irregularities.
• Respond to and report incidents appropriately to the control room, manager, or emergency services.
• Maintain detailed reports and logs of observations and incidents.
• Ensure compliance with legal and site‑specific requirements.
• Carry out routine cleaning tasks, including litter picking, spill response, mopping and general upkeep of the centre.
• Operate cleaning equipment, including the T7 robotic scrub‑dryer.
• Provide a professional and friendly front‑line service to customers and visitors.
• Respond to customer queries with a helpful solution‑focused approach.
• Maintain a visible presence on site, contributing to a safe and welcoming environment.
• Follow all site‑specific instructions and procedures to ensure consistent service delivery.
• Collaborate with the wider team to support the smooth running of the centre.

• A valid SIA licence. A CCTV licence is preferred; training available if not held.
• Full 5‑year employment history.
• Customer service experience and confidence to handle conflict correctly.
• Flexible to meet the job requirements.
• Excellent written and verbal communication skills.
• Smart appearance and well‑groomed.
• Reliable and punctual.
• High level of enthusiasm and passion.
• Ability to work in a fast‑moving environment.
• Access to Anchor Academy courses.
• Access to discounted SIA and First Aid training, with financial support available.
• Auto‑enrolment pension if earnings meet the minimum requirement.
• Stream – access to pay as you earn it.
• Cycle to Work Scheme available.
• Full uniform provided.
• Free Employee Assistance Programme 24/7 including access to counselling.
• Hospital Saturday Fund.
• Reward and Recognition awards.
• Free on‑site parking.
• Discounted membership at the on‑site gym.

• Wage advances with ‘Wagestream’.
• Employee assistance programme.
• Dedicated manager support.

Anchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.