Dual Service Operative; Security & Cleaning

Job Role

Dual Service Operative (Security & Cleaning)

Average 24 hours per week, flexible shift pattern (as per site rota) - mostly evenings but will be expected to be fully flexible. Overtime will be available.

£13.25 per hour

St Johns Shopping Centre, Liverpool

Soft Services Manager & Associate Director Key Accounts

An exciting opportunity has become available at Anchor Group Services for an experienced Dual Service Operative to join our established team at St Johns Shopping Centre, Liverpool. This role combines both security and cleaning responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors. The successful candidate will be expected to carry out routine cleaning tasks while maintaining a visible and professional security presence, responding to incidents, and supporting the overall safety and operation of the site.

As part of this role, you will also be required to provide cover for the night-time security officers during their periods of annual leave or absence. During these times, your working pattern will flex to match the lone-working night shift rota (typically 19:00 – 07:00 on a 4 on, 4 off basis). This requirement is an essential part of the role and allows for effective team cover while maintaining site security standards.

• Full 5-year employment checkable history
• A valid SIA licence; a CCTV licence is preferred but training is available for the successful candidate
• Customer Service experience and confidence to handle conflict in a correct manner
• Flexible to meet the job requirements
• Excellent communication skills both written and verbal
• Smart appearance and be well-groomed
• Reliable and punctual
• High level of enthusiasm and passion
• Ability to work in a fast-moving environment

• Deliver security services in line with site-specific Assignment Instructions (AI’s) and procedures.
• Monitor and protect the property, people, and assets by identifying and reporting irregularities.
• Respond to and escalate incidents appropriately to the Control Room, Soft Services Manager, Ops Management, or Emergency Services.
• Complete detailed reports and logs of observations, incidents, and surveillance activities.
  
  Ensure compliance with legal and site-specific requirements to uphold the organisation’s reputation.
• Carry out routine and reactive cleaning tasks, including litter picking, spill response, mopping, and general upkeep of the centre.
• Operate cleaning equipment, including the T7 robotic scrubber dryer, to maintain hygiene standards.
• Provide a professional and friendly front-line service to customers and visitors.
• Respond to customer queries and requests with a helpful and solution-focused approach.
• Maintain a visible presence on site, contributing to a safe and welcoming environment.
• Follow all site-specific instructions and procedures to ensure consistent service delivery.
• Collaborate with the wider team to support the smooth running of the centre.

• Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
• Access to SIA and First Aid training at discounted rates, with financial support available
• Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
• Stream - access to pay as you earn it
• Cycle to Work Scheme Available
• Full uniform provided
• Free Employee Assistance Programme 24/7 including access to counselling
• Hospital Saturday Fund
• Reward and Recognition awards
• Free on-site parking
• Discounted membership at the brand-new onsite gym