Loss Prevention Administrator

Job Introduction

We are recruiting for a Loss Prevention Alarm Monitoring Administrator to join our Loss Prevention Team, based at our Head Office in Liverpool.

In this role, you will play a key part in protecting the business by monitoring store data, reviewing CCTV footage, and identifying areas of risk or loss. You will work closely with stores, management, and third parties, providing timely support and professional guidance to the wider Loss Prevention function

• Monitor CCTV, alarms, and incident reports to identify risks, suspicious activity, and potential offenders across multiple sites.
• Administer and support Loss Prevention systems such as Face Watch, Auror, and any future technologies.
• Review point of sale data and produce clear, accurate reports for stakeholders.
• Liaise with stores, contractors, and external agencies to resolve enquiries and support investigations.
• Assist in managing incidents, including violent or aggressive situations, while creating and maintaining crime packs.
• Provide advice, guidance, and proactive solutions to minimise risks and prevent reoccurring incidents.
• Carry out general administrative duties and support the wider Loss Prevention team as required.

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low-cost voluntary insured health cash plans and cancer cover

• Experience working in a fast-paced environment with administrative responsibilities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) with confidence using Adobe software.
• Accuracy, numeracy, and excellent attention to detail.
• Strong organisational and problem-solving skills, with the ability to prioritise effectively.
• A reliable, proactive, and professional approach to work.