Prison Custody Officer; PCO; HMP Altcourse

Prison Custody Officer

HMP Altcourse | Sodexo Justice Services
Salary
: £32,469.00 per annum + Sodexo rewards and benefits

Location: Fazakerley, Liverpool, L9 7LH

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Must be 18 years old to apply. Please note that we are unable to offer sponsorship for this position.

Please note the next Assessment Centre held for this position is on 24th September and 08 of October.

Join Our Growing Team and Make a Lasting Difference

Due to ongoing growth and increased investment in our services, we re expanding our Prison Custody Officer team at HMP Altcourse
. This is an exciting opportunity to join a supportive and professional team where your work will have a real impact every single day. As a Prison Custody Officer (PCO), you ll do far more than maintain security. You ll help create a safe, respectful environment while supporting prisoners to make positive changes, develop new skills and prepare for life beyond custody.

Your role will directly contribute to rehabilitation, helping to reduce reoffending and build safer communities.

About HMP Altcourse

HMP Altcourse is a busy, dynamic prison operated by Sodexo Justice Services, committed to providing a safe, secure and decent environment for prisoners, staff and visitors. We believe rehabilitation starts with positive relationships, respect and opportunity, and our Prison Custody Officers are at the heart of making this happen.

Your Role as a Prison Custody Officer

As a Prison Custody Officer, you ll play a vital role in the daily operation of the prison by:

• Maintaining the safety, security and wellbeing of prisoners, staff and visitors.
• Supervising prisoner movements and ensuring all prisoners are accounted for throughout the day.
• Building professional, respectful relationships as a trusted Key Worker.
• Supporting prisoners to engage with education, employment, training and rehabilitation programmes.
• Encouraging positive behaviour and helping individuals work towards their personal progression goals.
• Responding professionally and confidently to incidents using approved techniques where required.
• Completing accurate reports and maintaining prison records.
• Escorting prisoners within the establishment and externally when necessary.
• Working collaboratively with colleagues and partner agencies to support rehabilitation and reduce reoffending.

What We re Looking For

Our colleagues come from a wide range of backgrounds and experiences. What they have in common is a desire to help others, work as part of a team and make a positive difference.

To thrive in this role, you ll need to demonstrate:

• Calm Under Pressure – Manage high-stress or unpredictable situations with a level head.
• Empathy & Respect – Treat everyone with dignity, regardless of their circumstances.
• Strong Ethics – Maintain fairness, professionalism and integrity at all times.
• Resilience & Adaptability – Stay composed and effective, even when the job gets tough.
• Effective Communication – Listen actively and speak clearly and confidently.
• Conflict Resolution – Use de-escalation techniques to manage tension and disputes.
• Teamwork – Collaborate closely with colleagues for the safety and success of all.
• Vigilance – Remain observant, alert and responsive to potential risks.

A Career That Makes a Difference

Every day brings new challenges and new opportunities.

You'll work with people from a wide range of backgrounds, including those experiencing mental health challenges, substance misuse, trauma and complex personal circumstances. Through comprehensive training and ongoing support, you ll develop the skills and confidence to manage these situations safely while helping people move towards a more positive future.

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