Family Support Worker

£27,485.00 to £30,162.00 per year, £27485.00 - £30162.00 a year

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

29/03/2026

CORE KEY RESPONSIBILITIES PROFESSIONAL Understand accountability and the limitations of own role.

Take responsibility for own development.

Be aware of and adhere to Trust Policies and Procedures.

Ensure any complaints from parents/carers are reported in accordance with Trust policy.

Act as a positive role model at all times.

Participate in audit/research/projects as appropriate.

Undertake & achieve Trust & local specific competencies commensurate with the role Understand the effects of caring for a neonate on the family and develop a supportive role in collaboration with the other members of the team.

Working in partnership with the family, creating a professional and trustworthy relationship.

Patients and families will be supported with empathy and referred onto the relevant support agencies.

CLINICAL:
Contribute to the provision of a comprehensive family support service to parents, carers, young people and infants with neonatal challenges.

Provide practical advice and support to families such as welfare rights advice and benefits.

Apply the principles of Right help, Right time (guidance for practitioner) in order to determine the level of need required to support families Lead the Early Help assessment process within the department.

Have a good knowledge and understanding of Safeguarding procedures, escalating as appropriate.

Work alongside discharge planning coordinator/NCOT service to support transition into the community following discharge.

Participate in weekly social review meeting.

Promote a child and young person friendly environment and Family Integrated Care.

Work alongside FiCare and MDT to support family events on the neonatal unit.

To promote and facilitate parental understanding of the needs of an infant through the neonatal pathway, develop coping strategies and assist with bonding.

Participate in parent education sessions, including basic life support Advocate for families by acting as a bridge between the family and multi-disciplinary teams.

Assist in providing emotional support to families, escalating to unit psychologist team as appropriate Provide clinical support at weekly Neonatal clinic and contact families in advance to confirm attendance and ay reasonable adjustments required to attend.

COMMUNICATION AND WORKING RELATIONSHIPS Participate in working with EDI team to ensure families are provided with appropriate resources according to culture, diversity and need during their inpatient stay on the neonatal unit.

Work in partnership with patients and families utilising effective communication skills to ensure that patients and families feel supported throughout their stay.

This may be in challenging situations.

Assist in supporting families, particularly following diagnosis, and bad news, unexpected changes in patients conditions or treatment plans.

Liaise with external agencies, where appropriate, on behalf of parents/carers, for example Safeguarding teams, Social Workers, Health Visitor.

Work in partnership with, and act as a link between the child young person and family Multi professional team and support services to ensure effective communication, ensuring appropriate information and relevant support Communicate with the multi-professional team and other departments/external agencies on specific needs of the child, young person and family.

Advocate for families by acting as a bridge between the family and multi-disciplinary teams.

Assist in providing emotional support to families, particularly following diagnosis, bad news, unexpected changes in an infants condition or treatment plans.

Participate in the clinical supervision process PLANNING AND ORGANISATIONAL SKILLS Able to plan and organise workload To work with discharge planning coordinator to facilitate progress and care towards timely and effective discharge and signpost to other services Prioritise and effectively time manage clinical and other responsibilities Attend multi-disciplinary ward rounds and report issues relevant to the family.

Assist in the collection of the families and carers feedback and support the patient experience process and data presentation.

Signpost families to appropriate services and help them in this process.

Obtain information, when appropriate, regarding parents/carers financial and emotional circumstances to supplement a comprehensive assessment of their on-going needs.

Support parents with practical support with completion of forms, if required