Lead Worker - Coaching

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10‑year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location
:
Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours
: 35 per week between 8:30am – 5pm

Salary
: £38,645 per annum

As a Coach Lead Worker in the Coaching team, you will support individuals who are homeless or at risk of homelessness. You will work with people who have varying levels of engagement with the service: some will work with you in a more planned and structured way, and others are in more complex situations and will require support from other agencies.

• Support members to develop and follow a personalised plan to end their homelessness sustainably.
• Empower and upskill members to be proactive in their accommodation search and access other relevant support services to meet their needs.
• Provide support with practical aspects of their route out of homelessness, including access to housing, benefits, and other relevant needs.
• Lead a caseload and provide effective case management in line with the Crisis Case Management Framework.

• Passionate about and dedicated to ending homelessness sustainably.
• Comprehensive understanding and experience of accessing housing via the private rented sector, local authorities, housing associations, supported providers and others.
• Good knowledge of issues affecting homeless people, including housing, welfare issues, trauma, substance use, involvement in criminal justice services, and social isolation.
• Proven track record of successfully using coaching, IAG or psychologically informed approaches with people who have experienced homelessness.
• Ability to manage successful relationships with external agencies and relevant service providers and to advocate on members’ behalf.
• Excellent verbal and written communication skills used to ensure accurate record keeping on a variety of Case Management Systems/Databases.
• Flexible and adaptable to change.
• Strong team player, able to use own initiative and reflect on your own practice.

• A competitive salary (fixed to counter inequity; no negotiation at offer stage).
• Interest‑free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%.
• 28 days’ annual leave (pro‑rata), increasing to 31 days with service, plus the option to purchase up to 10 additional days.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing leave to be used flexibly.

We believe diversity is a strength and our aim is to make sure Crisis truly reflects the communities we serve. We actively work towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.