Sheltered Scheme Manager

The Observatory, Liverpool City Centre Office

Torus Landlord

Full time

Permanent

Torus are seeking an experienced Sheltered Scheme Manager to join our Sheltered Team, supporting residents across a number of schemes throughout the Liverpool area. In this role, you will help older and vulnerable residents maintain their independence by providing tailored support, carrying out regular wellbeing checks, and building strong relationships with residents, families, and partner agencies.

You will oversee the day-to-day operation of sheltered schemes, ensure services remain compliant and well managed, support tenancy sustainment, welcome new residents, and promote resident engagement through community activities and events. Working across Liverpool, you will play a key role in creating safe, inclusive, and supportive environments where residents can thrive.

If you are passionate about making a positive difference and enabling people to remain independent in their homes, we would love to hear from you.

This role will require regular travel around the Liverpool area.

• Triage frontline housing management issues, ensuring schemes remain compliant and signposting to specialist teams where required.
• Respond to day-to-day enquiries from residents, contractors, and external agencies on site.
• Manage low-level tenant disputes and liaise with the Safer Estates Team when needed.
• Organise and attend tenant engagement sessions, including setting agendas and recording key actions.
• Support the lettings process through risk and needs assessments and property viewings to minimise voids.
• Deliver thorough inductions for new residents, including property checks and promoting safe, secure living.
• Provide guidance on using communal facilities and accessing digital services for rent payments and repairs.
• Deliver a case management approach, including wellbeing checks and reviews to support residents in maintaining independence.
• Respond to emergency calls and ensure appropriate follow-up actions.
• Support tenancy sustainment by advising on rights and responsibilities, facilitating access to support services, and offering guidance on rent arrears and welfare benefits.

• CIH level 3 or willingness to work towards it.
• Demonstrable experience of working within a sheltered housing environment, housing and/or social care sector, with older and vulnerable people.
• Track record of completing assessments and developing support plans with targets and outcomes for clients.
• Track record of managing caseload and multi‑agency working.
• Experience of crisis management, risk minimisation and making decisions in difficult situations.
• Ability to listen, understand and signpost to meet the needs of clients.
• Full, clean UK or EU Driver’s License with access to own vehicle.

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• Generous Annual Leave:
  Begin with 25 days plus bank holidays, increasing by one day each year up to 30 days after five years.
• Family Support:
  Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility:
  Take advantage of our holiday purchase scheme and Aviva pension plan. With Wagestream, access affordable loans (including season loans) and a portion of your pay instantly.
• Travel and Transport:
  Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning:
  Access a range of learning opportunities, including e‑learning workshops and support for professional qualifications.
• Recognition and Well‑being:
  Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working:
  We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Work spaces:
  Enjoy well‑designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness:
  For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.