Housing Officer, Social Work

Come and make a difference at Karbon as a Housing Officer

We’re looking to appoint a suitably experienced individual for the role of Housing Officer within the Area 3 Housing Team. This team covers general needs housing within the Newcastle & North Tyneside areas.

We’re looking for someone who combines a positive attitude with strong communication and relationship‑building skills. You’ll be confident working with customers and colleagues, helping to deliver services that make a real difference in our communities.

As a Housing Officer, you’ll undertake customer visits, manage low‑level anti‑social behaviour cases, carry out estate inspections and oversee void management, including the allocation and letting of homes.

You’ll be organised, able to manage competing priorities and comfortable using a wide range IT systems. Above all, you’ll be someone who can build trust, communicate effectively and put customers at the heart of what you do.

You should have excellent communication skills and the ability to plan and prioritise your own workload often working to targets and tight deadlines. You will be part of a team but the role does require the ability to work on your own initiative and carry out lone working in the community and in customer’s homes. Previous knowledge and experience within a social housing environment, housing legislation and knowledge of welfare reform changes would be an advantage.

A full UK driving licence and access to a vehicle for work purposes is essential.

The successful candidate will work in our North team led by the Housing Team Manager, Alex Trowbridge. If you require further information about the role, please contact Alex either via email: al or via mobile on .

• Housing Officer - Permanent role
• Salary – £37,363 per annum, plus a Karbon car payment of £2,405 per annum
• Location:
  
  Gosforth
• Regular travel will be required
• 37 hours per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you’re applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre‑employment checks.

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events