Housing Sustainment Officer

Job Description

Job Title:

Housing Sustainment Officer

Contract Type:
Permanent

Salary: £32,871.14 per annum (£36,157.96 is achieved after 12 months successful performance in the role)

Working Hours:

Full time 35 hours

Working Pattern:
Monday to Friday, Hybrid

Location:

Liverpool

We are looking for someone with

• Excellent communication skills and a real passion for delivering great customer service.
• Experience of managing a caseload; working to and achieving targets
• Experience of providing face to face support for customers with multiple economic and social needs leading chaotic lives; including young people, lone parents, people involved with the police or the criminal justice system and those who have not worked for some time.
• Must have a driving licence and access to own car

As a trusted member of the team, you’ll work directly with families living in Riverside properties or neighbourhoods, offering help to those with multiple economic and social needs. The role involves identifying families in need of support and proactively working with local family projects, children’s centres, housing teams, money advice and other partner agencies to bring the best outcomes for our customers.

You’ll work with clients and their families to assess their needs and barriers to sustaining accommodation and develop a plan of action and support. A valid UK Driving Licence and use of car is essential.

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Work directly with families living in Riverside properties or neighbourhoods to offer help to those with multiple economic and social needs so that they can remain stable in their homes, maintaining a positive tenancy where applicable. Work with clients and their families to assess their needs and barriers to sustaining accommodation by developing a plan of action and support in a trustworthy, supportive environment.

Identify families in need of support and work pro-actively with local family projects, children’s centres and other partner agencies, housing teams, money advice officers and other internal teams to help bring about the best outcomes for individuals engaged.

• Empower service users to deal with day to day tenancy issues, payment of rent and other tenancy related issues.
• Promote the project amongst tenants, residents, and partner agencies
• Establish a two way referral process with colleagues in housing management, income management and community engagement to support sustainable tenancies
• Establish an outreach programme in priority areas to engage tenants and residents and provide intensive support to address barriers to tenancy sustainment
• Operate an Early Intervention framework; identity and liaise with partners and organisations in the local area that families can be referred to for life skills, money advice and…