Sheltered Scheme Manager

Do you have excellent people skills, a passion for supporting older and vulnerable residents, and the ability to deliver

high-quality housing management services? We are looking for a Sheltered Scheme Manager to join our team and provide housing

management and wellbeing support across our sheltered and independent living schemes in Liverpool.

This is a rewarding role where you will build positive relationships with residents aged 55+, helping them to live safely,

independently and confidently within their homes and communities. You'll be responsible for delivering a visible and responsive

service, promoting resident wellbeing and ensuring our schemes remain safe, welcoming and well-managed environments.

• Deliver effective housing management across sheltered and independent living schemes, ensuring excellent service delivery and compliance.
• Provide wellbeing support, responding to resident enquiries, concerns, emergencies and low-level disputes to promote
• independence and positive outcomes.
• Complete assessments, support plans, reviews and case management activities to help residents remain safe and sustain their
• Support the lettings process through viewings, sign-ups and promoting sheltered housing to minimise voids.
• Encourage resident engagement in activities that support health, wellbeing and social inclusion.
• Assist residents to access welfare benefits, budgeting support, digital services and specialist support where needed.
• Work closely with internal teams, external agencies and community partners to ensure residents receive appropriate support and
• effective signposting.
• Carry out scheme inspections, health and safety checks and monitor communal areas, reporting repairs and liaising with
• contractors as required.
• Promote safeguarding and ensure any concerns are reported and managed in line with policy and procedure.
• Maintain accurate records, use digital systems effectively and contribute to continuous service improvement

• Experience in sheltered housing, housing management, supported housing, social care, or a similar customer-focused role supporting older or vulnerable people
• Experience carrying out assessments, support planning and managing customer cases.
• Strong communication and relationship-building skills, with the ability to work effectively with residents, colleagues and
• Knowledge of safeguarding and a commitment to promoting resident wellbeing, independence and tenancy sustainment.
• Ability to manage challenging situations confidently, using sound judgement and resilience.
• Experience supporting customers with budgeting, welfare benefits or accessing support services.
• Good IT skills and experience using digital systems to maintain accurate records.
• A commitment to delivering high-quality, inclusive services and excellent customer care.
• Full UK driving licence with access to your own vehicle and appropriate business insurance.

• Candidates will be invited to attend an interview, which will include a competency-based discussion exploring relevant
• experience, housing management knowledge, safeguarding awareness and customer-focused behaviours. Interviews will take place at
• our Liverpool City Centre Office week commencing 27th July 2026.

• Right to work verification
• 2x Completed references
• Enhanced DBS check
• Completion of all new starter documentation including signed T&C’s

Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.