Resident Welfare Officer

Resident Welfare Officer

Location:
Birkenhead / Liverpool – Field based

Salary up to £29,856.80 per annum plus £3,500 car allowance

Contract:
Full time, Permanent, 40 hours per week, Monday to Friday, 8.30am – 5pm. Expected to be on patch by 8.30am

Exception to take part in the OOH rota. 1 in 7 weeks covering Monday to Monday

About the Role

Mears Housing Management is seeking a Resident Welfare Officer to support the delivery of a new service designed to help vulnerable individuals avoid homelessness and transition into settled accommodation. This is a front-line role combining administrative, practical, and pastoral responsibilities. You will provide support to service users, helping them manage interim housing and access the resources they need to move forward.

The role demands a balance of hands-on support and efficient case management, with a strong focus on safeguarding and service delivery.

• Manage your own diary and property portfolio
• Carry out property inspections
• Raise work orders for repairs (including void properties) and follow up on completed work
• Balance administrative responsibilities with direct support work
• Maintain regular contact with service users through face-to-face visits and telephone calls
• Encourage engagement with appointments and support services