Welfare Benefits Administrator
Listed on 2026-09-20
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Social Work
Family Advocacy & Support Services
- Location: Liverpool, Merseyside, United Kingdom
We have a fantastic position available for a Welfare Benefits Administrator in which you will work with a highly motivated team providing benefit maximisation support to vulnerable people based in the Liverpool and Sefton area.
You will join us in New Start's head office, based in L13, on a Permanent Contract working full time, 37.5 hours In return, you will receive a competitive salary of £26,227.08 per annum.
New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, and young people. You will be based within the Welfare Benefits Team, working across all New Start's services to provide first contact support around welfare benefits, liaising on behalf of residents with the DWP and local council.
What we have to offer:- Competitive salary of £26,227.08
- 22 days annual leave (rising to 30 days) + Bank Holidays
- Learning and development opportunities up to and including Level 5
- Complimentary Medicash enrollment after probation
- To maximise the income of service users, providing advice and practical assistance to support individuals pursuing claims for benefits.
- To assist New Start residents to complete applications for all relevant welfare benefits and housing benefit.
- To provide ongoing support to ensure housing benefit claims and welfare benefit claims are maintained.
- To work as part of a team providing quality accommodation and support services for vulnerable adults and young people within a safe and secure environment.
- You will have A-level standard qualifications, with GCSE in English and Maths grade C or above.
- An awareness around the benefit provision currently available to UK residents.
- We require an ability to use Microsoft office and we will undertake an assessment at interview stage.
- Ability to accurately record information within resident's files.
- We are looking for a highly empathetic individual who will be able to support people with mental health challenges, trauma, substance abuse and a range of other issues, in a non-judgemental manner.
- A full UK driving licence and access to your own vehicle is essential.
- An ability to work without supervision.
This post is subject to enhanced DBS criminal record disclosure.
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