Crisis and Resilience Information, Advice and Guidance Officer

Crisis and Resilience Information, Advice and Guidance Officer

Liverpool is home to vibrant, energetic, and engaged communities, people who take real ownership of their local area and are passionate about making our city a better place. We've got ambitious targets to meet and we need people who are driven, dynamic and ready to deliver the very best for our communities. Public service is more important than ever, and this role represents a real opportunity to make a difference to our communities by transforming the way we work and placing our residents at the heart of everything we do.

Working at Liverpool City Council provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

We are proud of our world-famous thriving city with its rich culture, as well as affordable housing, good schools, beautiful green spaces – there’s really something for everyone!

As a Crisis and Resilience Information, Advice and Guidance Officer, you will provide high-quality, person-centred support to Liverpool residents aged 16 and over who are unemployed or economically inactive, including those experiencing crisis, instability or multiple barriers to work. The Crisis and Resilience IAG Officer will assess residents’ circumstances, strengths, skills and employment goals, agree practical, realistic employment action plans and review progress regularly.

You will manage an allocated caseload, prioritising needs, risks and agreed timescales and use flexible outreach to maintain engagement. In the role you will provide tailored one-to-one information, advice and guidance, including confidence building, CV development, job searches, applications, interview preparation and digital job-search skills. You will help residents access relevant training, qualifications, work experience or volunteering where these support a clear route into paid employment.

As the Crisis and Resilience Officer you will identify urgent issues that may prevent residents engaging with employment support and coordinate referrals and supported handovers to appropriate services. You will arrange referrals for advice on benefits, household income, employment rights, travel, childcare and other practical considerations so residents can make informed decisions about entering work. You will build relationships with local employers to identify suitable vacancies and match residents’ skills, experience and preferences to opportunities.

You will work with council teams, Jobcentre Plus, training providers, health and housing services, and community organisations to coordinate support and develop effective referral pathways. This role is fixed term for the purpose of to maintain delivery momentum, respond to participant need and ensure that funded outputs and outcomes are achieved within the programme timetable and will end 31st March 2029.

• At least 27 days holiday, plus bank holidays rising to 32 after 5 years’ service (pro rata if part time) - option to purchase further days
• Agile working (role dependent) - a “Flexibility First” approach to agile working, where flexibility is the norm rather than the exception
• Part of the Local Government Pension Scheme – option to join the AVC Scheme
• Progression - opportunities and training through a wide range of high quality learning
• Health and Wellbeing - offer including Employee Assistance Programme
• Cycle to Work and Travel Pass Schemes
• Drive Time – a salary sacrifice car lease scheme
• Family friendly policies with enhanced leave Discounted Gym…