Rail Replacement Coordinator

About First Bus:

Are you ready to advance your career with one of the UK's leading bus operators? Join a forward‑thinking company that embraces cutting‑edge bus technology, from innovative mobile apps to environmentally friendly vehicles. We are passionate about delivering passenger journeys that are sustainable, comfortable, and efficient. We are at the forefront of innovation in the industry, connecting communities and shaping the future of public transport.

Rail Replacement Coordinator (operational, field‑based, customer service role)

Salary
: £12.60 per hour

Location:
Liverpool

Hours
: variety of shift times, including early mornings, evenings, late nights, and weekends on an annualised 10 hrs minimum contract – this is a casual contract.

As a Rail Replacement Coordinator, you will be the face of First Travel Solutions (FTS). You will supervise and coordinate the safe and timely operation of our rail replacement bus, events and coach services, ensuring the safety of our passengers, colleagues, the public and yourself. You will provide assistance and information to passengers and consistently demonstrate excellent customer service, while maintaining high standards in data collection via our coordination portal and helping FTS maintain high vehicle standards and regulations auditing.

We seek individuals passionate about transport and customer service who are willing to work weekends and flexible hours at a competitive rate of pay.

You will work on an annualised hours contract (minimum 10 hours per year). Shifts are mainly at weekends and are offered as needed for rail replacement operations, providing a variety of times, locations and hours that suit you. Our coordinators come from all walks of life, many drawn by the flexibility and variety we can offer.

The coordination team are ambassadors, resilient, collaborative and caring. Working as part of a team, you will balance excellent customer care with the highest safety standards at all times.

• Experience working in the transport industry is desirable but not essential.
• Committed to providing a consistently excellent standard of customer service.
• Confident in engaging drivers on regulations and adherence to PSVAR/PSVAIR.
• A great communicator who is enthusiastic and approachable.
• Patient, reliable and calm when working under pressure.
• Confident working as a team and independently, using your own initiative.
• Flexible to work a variety of shift times, including early mornings, evenings, late nights, and weekends.

PLEASE NOTE
:
This is a safety‑critical role and is physically demanding. You will be on your feet for up to 12 hours, handling passenger luggage in all weather conditions, sometimes without shelter. You must also have access to your own transportation and be located within 10 miles of one of the key stations.

• Simply Health & Smart Health for you and your dependents at no cost to you, including cash back benefits across optical & dental, virtual GP appointments, mental health support and nutrition and fitness advice. Our EAP provision offers 24‑hr, 365 days a year mental health support.
• Platform with many discounts on high street brands and supermarkets.
• Discounted train travel for you and your family after 6 months of service and a free bus pass.
• Cycle to work scheme.
• 25 days' holiday + bank holidays.
• Pension scheme and chance to buy discounted First Group shares.
• Enhanced maternity / paternity pay.
• Flexible working.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring many benefits to our customers, communities, and people. We welcome applications from all.