Inside Sales Manager

Overview

ALTER TECHNOLOGY TÜV NORD UK Ltd is part of world leading technical services provider, TUV NORD GROUP. TUV NORD GROUP employs over 10,000 staff in 150 companies and more than 70 countries worldwide, with revenues in excess of 1.1B€. The company has been active in the market for more than 140 years. ALTER TECHNOLOGY TÜV NORD UK Ltd is a subsidiary of Alter Technology TUV NORD and is part of TUV NORD’s Digital and Semiconductor Business Unit and provides sub-contract semiconductor packaging and assembly services for a wide range of semiconductor and photonics devices.

• Own and hit/exceed annual sales targets.
• Build and maintain strong, long-lasting customer relationships, understand their business needs and objectives and aligning with Alter UK capabilities.
• Line management of inside sales staff, with the ability to train and recruit if required.
• Understand and communicate market and customer trends, forecasts and roadmaps.
• Cross-sell and up-sell Alter UK and Alter Group services within existing accounts.
• Be the focal point of customer engagement, managing accounts over the full lifetime.
• Focal point for customer enquiries, handling the full sales process from RFQ to revenue, including coordinating technical review, preparing quotations, negotiating land orders and tracking through to fulfilment and revenue.
• Effectively communicate Alters’ value proposition through sales calls, proposals and presentations.
• Regular “health checks” on customer accounts including forecasts and business reviews.
• Represent the voice of the customer to internal departments and management.
• Profitability analysis and adjustments of customer orders and accounts.
• Plan, manage and conduct customer calls and visits onsite and at customer locations.
• Manage customer onboarding and agreements such as NDAs and service agreements.
• Management and regular follow-up of dormant and previous customers, including dissemination of Alter’s roadmap and new services.
• Maintain and manage Sales processes and documentation as needed.
• Preparation of monthly reports and presentation to management.
• Support of Business Development and marketing activities as required.

• Proven sales management experience, exceeding targets in sales of technical services.
• Ability to communicate, present to, and influence all levels of organisations.
• Proven ability to drive the sales process from plan to close.
• Ability to learn, understand and articulate technical information related to our services and the customer’s products and market.
• Knowledge of Microelectronics or Photonics an advantage.
• Ability to manage multiple customers and with specific business needs and a variety of technical requirements concurrently.
• Highly responsive and organised.
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills
• Fluent with Microsoft office tools, Outlook, Word, PowerPoint, Excel, Teams. Prior experience of CRM, ERP systems and Power BI an advantage.
• Ability to travel on occasion throughout the UK and Europe.

• Life Assurance
• Private Medical Insurance
• Matched Pension Scheme:
  Up to 6% matched contributions
• Tech Scheme
• Electric Vehicle Scheme
• Cycle to Work Scheme
• Recruitment Reward Scheme
• Competitive Salary:
  With annual reviews
• 33 Days Holiday Per Year:
  Increases with service up to 36 days
• Company Sick Pay
• Enhanced Maternity/Paternity Leave
• Flexible Working Options & Flexi Time
• Monthly Pizza Day – On Us!
• Free Tea & Coffee
• Free Onsite Parking
• Access to Reward Gateway

• Office based in Livingston, Scotland.
• Flexible working options available, around business needs – would be discussed at interview