Customer Care Coordinator

We have a fantastic opportunity to join our Scotland East Divisional Customer Care Team based in our Livingston office.

Reporting directly to the Head of Customer Care, you will be the central point of coordination for all post completion customer issues, making sure defects are logged, tracked, scheduled, resolved and communicated clearly throughout in line with NHBC and NHQC guidance.

Bellway is a FTSE 250 house builder, headquartered in Newcastle upon Tyne, which operates 20 trading divisions across England, Scotland and Wales. The company has grown from a family firm, established more than 75 years ago, into a respected national brand, selling over ten thousand homes a year.

This is a full time onsite role for a Customer Care Coordinator based in our Livingston office. The Customer Care Coordinator will handle day-to-day tasks such as addressing customer inquiries, managing service requests, ensuring customer satisfaction, and resolving issues efficiently. The role will require effective communication with customers and internal teams to maintain a high standard of customer service and enhance the overall customer experience.

• Proficiency in Customer Service, Customer Satisfaction, and Customer Support to meet and address our client needs promptly and effectively
• Experience in ensuring and improving Customer Experience through proactive and empathetic engagement
• Strong Communication skills, both verbal and written, to effectively liaise with diverse stakeholders
• Ability to multitask, remain organized, and prioritise tasks in a fast paced environment
• Knowledge of residential construction and post sale customer care processes is desirable
• Proficiency in using standard office software and customer relationship management (CRM) tools is an advantage
• Knowledge of NHBC and NHQC guidance is desirable

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