Customer Service Centre Agent

About the Role

We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. As part of our customer support function, you’ll play an important role in delivering excellent service to our clients.

From the very beginning, we’ll provide you with comprehensive onboarding and training, the ongoing support of your line manager, and a clear path to develop and grow your skills. This is a great opportunity to build your career in a supportive and collaborative environment where your contribution truly makes a difference.

This role is part of Carrier Rental Systems, a provider of immediate, 24/7 nationwide rental solutions designed to keep operations running smoothly and minimise the impact of unexpected downtime. The position sits within the Pumps & Power division.

• Complete all daily administration within our Depot network to a high standard including on-hires, off‑hires & exchanges.
• Be the first point of contact when customers call.
• Liaise and work effectively with the company’s operational & sales teams.
• Pro‑actively identify and develop new business opportunities to grow our sales pipeline & conversions in conjunction with our strategic goals.
• Work to specified timelines in an efficient manner to achieve converting all opportunities to wins for the Carrier Rental Systems business.

• Previous customer service or sales support experience.
• Good communication skills – verbal and written.
• Self‑motivated.
• Time management and organisational skills.
• Flexibility and adaptability.
• Commitment to customer service excellence and best‑in‑class results.
• Excellent telephone manner essential.
• Pro‑active approach.
• IT literate with MS Office skills.

• Base salary + 15% bonus.
• Generous pension scheme.
• Stable working hours from Monday to Friday (8‑5pm).
• Paid sick leave.
• 25 days of holidays + bank holidays.
• Comprehensive onboarding training and support of line manager.
• Small but supportive team.
• Access to the benefits central.

The annual salary for this position is between £24,785.00-£49,420.00, depending on skills, education, experience and other unique qualifications.

Carrier is committed to equal treatment and non‑discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability, or any other applicable protected class.

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 30 June 2026.