Customer & Sales Coordinator

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Coordinator to join their team on a permanent basis.

Key Responsibilities

• Manage a portfolio of customer accounts, building and maintaining strong relationships.
• Process customer orders and track them through to delivery.
• Allocate stock accurately to customer orders.
• Provide customer account reports and forecasts to internal stakeholders.
• Collaborate with internal departments throughout the order lifecycle.
• Resolve issues promptly, providing effective and customer-focused solutions.

Background & Experience Required

• Proven experience in a similar role such as Customer Administrator, Sales Administrator, Customer Service Coordinator, or Account Manager.
• Previous experience within a fast-paced manufacturing, supply chain, or distribution environment.
• Strong customer service and relationship management skills.
• Excellent attention to detail with a high level of accuracy.
• Confident IT skills, including Microsoft Word, Excel, and experience using CRM and/or ERP systems.
• Clear and professional communication skills, both written and verbal.