Customer & Sales Coordinator

Escape Recruitment Services Commercial Division are working on behalf of our client, a successful and well-established organisation based in Livingston. They are offering an excellent opportunity for an experienced Customer & Sales Coordinator to join their team on a permanent basis.

• - Manage a portfolio of customer accounts, building and maintaining strong relationships
• - Process customer orders and track them through to delivery
• - Allocate stock accurately to customer orders
• - Provide customer account reports and forecasts to internal stakeholders
• - Collaborate with internal departments throughout the order lifecycle
• - Resolve issues promptly, providing effective and customer-focused solutions

• - Proven experience in a similar role such as Customer Administrator, Sales Administrator, or Account Manager
• - Background in a fast-paced manufacturing, supply chain, or distribution environment
• - Strong customer service and relationship management skills
• - Excellent attention to detail and high level of accuracy
• - Confident IT skills, including MS Word, Excel, and experience with CRM or ERP systems
• - Clear and professional communication skills, both written and verbal