Field Service Engineer; Prepared Foods

Position: Field Service Engineer (Prepared Foods)
Field Service Engineer page is loaded## Field Service Engineer locations:
GB - Livingston time type:
Full time posted on:
Posted Todayjob requisition :
JBT Marel is looking for a highly skilled and customer-focused
** Field Service Engineer
** to support our Key Accounts. In this role, you will act as the primary technical contact for strategic customers, ensuring high-quality service delivery, strong communication, and proactive support across service, repairs, and aftermarket activities.

This is a dynamic, hands-on position combining technical expertise, customer engagement, and service coordination — ideal for someone who thrives in a fast-paced, customer-facing environment.
** What you’ll be doing
*** Act as the main technical contact for assigned Key Accounts, managing service requests and ensuring timely quotation and scheduling
* Support the wider field service team with breakdown and maintenance activity
* Carry out installation, maintenance, troubleshooting, and repair of equipment at customer sites
* Review service and inspection reports, identify required repairs, and prepare detailed quotations including spare parts
* Track and manage spare parts orders and service activities (PRoCARE and non-PRoCARE) through to completion
* Support customers with technical queries and provide guidance on maintenance, operation, and performance improvements
* Identify opportunities for upgrades, service agreements, and aftermarket solutions, supporting commercial growth
* Monitor equipment performance, analyse trends, and implement proactive improvements including predictive maintenance initiatives
** About You
** You are a proactive and customer-oriented engineer who takes ownership and builds strong relationships with key stakeholders. You enjoy solving complex technical challenges while ensuring excellent service delivery and communication.

You’ll bring:  
• Strong problem-solving skills with a structured and analytical approach  
• Excellent communication skills, both technical and customer-facing  
• A proactive mindset with the ability to manage multiple priorities  
• Strong organisational skills and attention to detail  
• A commitment to safety, quality, and continuous improvement  
• The ability to work independently while collaborating with global teams
** Experience & Education*
* • HND, City & Guilds, or equivalent qualification in Mechanical or Electrical Engineering  
• Proven experience as a Field Service Engineer or similar role within manufacturing or food processing environments  
• Strong mechanical expertise with electrical troubleshooting capability  
• Experience working directly with customers in a service or technical support capacity  
• Ability to read and interpret technical drawings and documentation  
• Experience using service management systems (e.g. Salesforce) and Microsoft Office tools  
• Full UK driving licence, valid passport, and relevant safety certifications
** What’s in it for you*
* • A key role supporting strategic customers and high-value service operations  
• A varied and hands-on position combining technical work and customer engagement  
• Opportunities to contribute to continuous improvement and digital service initiatives (e.g. Omniblu)  
• Ongoing training and development within a global organisation  
• A collaborative and supportive team environment  
• The chance to work with industry-leading food processing technology
** Who we are
** JBT Marel is a global leader in food processing technology, delivering innovative solutions that help customers improve efficiency, quality, and sustainability across the food industry.

If you’re ready to take on a high-impact role supporting key customers and delivering technical excellence, we’d love to hear from you. Learn more:
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