Debt Recovery Officer

About Us

We’re a small organisation that makes a big impact in the communities where our tenants live. At Almond, we focus on what WORKS for our customers and colleagues. Our values are:

Work together

Open to change

Respect Kindness Social

If you’re someone who communicates well, can negotiate sensitively and confidently, keeps accurate records and shares our values, we’d love to hear from you.

• Maximising the collection of rental and other housing-related debts through a professional and effective debt recovery service
• Working proactively with current and former tenants, customers, solicitors and external debt recovery agencies to recover outstanding debt
• Responding to customer enquiries in a professional, empathetic and customer-focused manner, including agreeing realistic repayment plans where appropriate
• Preparing reports, statistical information and write-off recommendations as required
• Maintaining accurate records and ensuring all debt recovery activity complies with relevant legislation, regulatory requirements and Association policies and procedures
• Contributing to continuous improvement of debt recovery processes and service delivery

Experience of debt recovery, income collection or credit control

• Demonstrable experience of applying policies and interpreting guidelines, with knowledge of confidentiality and data protection requirements
• Excellent communication and negotiation skills, with the ability to deal sensitively with difficult situations
• Ability to manage a varied workload, work under pressure, prioritise effectively and meet deadlines
• Good IT skills, including experience of housing management or finance systems, and the ability to maintain accurate records and produce reports
• Knowledge of housing legislation, debt recovery procedures, external debt recovery agencies and legal processes would be desirable

You’ll play an important role in supporting the Association’s financial wellbeing by recovering rental and housing-related debt

You’ll work closely with customers, colleagues, solicitors and external agencies to achieve fair and practical outcomes

You’ll join a values-led organisation committed to collaboration, respect, kindness and continuous improvement

You’ll help deliver services that make a direct difference to customers, communities and the sustainability of our homes

Salary: £39,921per annum FTE

Working hours:

21 hours over three days

Hybrid working:
Office based with some flexibility.

Office location:
Livingston

A varied customer-focused role supporting debt recovery, income collection, reporting and continuous service improvement

The opportunity to work collaboratively with customers, colleagues, solicitors and external debt recovery agencies

A rewarding role helping minimise financial loss, support customers and contribute to strong communities and excellent customer service

Benefits include:

• Excellent work/life balance culture
• Access to online health and wellbeing services
• Contribution towards gym membership
• Pension scheme from day one with a 10% employer contribution