Desktop Support Engineer

Direct message the job poster from Tata Consultancy Services

If you need support in completing the application or if you require a different format of this document, please get in touch with at or call TCS London Office number with the subject line: “Application Support Request”.

Job Type: Permanent

Location: Livingston, UK (Onsite)

Number of hours: 40 hours per week – full time

Are you looking to take on a role in IT Service Desk and Request Management?

We have an exciting opportunity for you –
Desktop Support Engineer.

Careers at TCS:
It means more

TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Build strong relationships with a diverse range of stakeholders.
• Gain access to endless learning opportunities.
• Work closely with the range of teams within the business to bring products to life.

The Role

Key responsibilities:

• Provide end-to-end support for users Desktops, Laptops and End users devices like Printers, Scanners.
• Perform deep‑dive analysis and resolve complex incidents within SLA.
• Responsible for Software packaging, Vulnerability fixes and patching compliance.
• Manage O365, Sharepoint and share folder access related issues for corporate users.
• Coordinate with Vendor for Hardware replacement.

Your Profile

Essential skills/knowledge/experience:

• Build and install PCs, telephone systems, wireless Networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.
• Provides advice and guidance to colleagues regarding incidents.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines.
• Create, maintain, and distribute reports of progress to senior leadership.
• Migrating workstations from Windows XP to Windows 7 or higher platform.
• Maintain client databases with up to date solutions and clear record of activities.
• Explain and document technical issues in a clear way to clients.
• IMAC support at corporate office.
• VIP Support and MAC troubleshooting.
• Strong technical knowledge to troubleshoot issues related to Windows and MA.
• The candidate should have good understanding of the relationship between Active Directory, AZURE directory service and conditional access with regards to mobile device management in Intune, as well as MDM/MAM strategies, solutions and policies.
• Experience integrating Intune in a complex environment/ large organization.
• Maintain Intune device management ((iOS, Android, Windows) and mobile access management environment including AR/VR device environment.
• Manage Apple DEP/VPP integration.
• App assignment and installation, Security compliance metrics, Enrollment metrics.
• Handling MDM Incident Tickets at all Severity levels and all type of Service Requests in Queue. Responsible for resolving issues arising out of Monitoring and Alerting for MDM services. Should be responsible for MDM Services log analysis from all MDM infrastructure and take appropriate actions.
• Should have hands on Experience in configuring and troubleshooting Platform Specific (iOS, Android, Windows) Device Management and Application Management Policies.
• Work with customers to design, develop and implement modern security solutions leveraging Windows Defender, Intune, and Device Health.
• Support Operational process design including release management, service management, incident/problem management etc.,
• Expertise in the design and implementation of Intune infrastructure.
• Te…