Exchange & Network Technical Delivery Manager

Location: Field Based Role - UK

Salary: Excellent basic salary plus bonus and Vodafone benefits

Working hours: Full time 37.5 hours per week – Monday to Friday

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Join our Technology team and push the boundaries of tech to make a better world today and create the ground‑breaking products and services of tomorrow.

The Exchange & Network Technology Manager provides leadership and accountability for a team of Technology Optimisation Leads and technical planning resources responsible for delivering complex network & exchange work packages across the network estate, including Fixed, Fibre, Datacenters and BT Exchanges. The role operates in a multi supplier, matrixed environment and is accountable for the service management of strategic delivery partners, ensuring delivery performance, quality, and compliance to agreed service commitments.

• Lead, coach and performance manage a team of Technology Optimisation Leads and planners, setting clear objectives, priorities, and delivery standards
• Own the service management of strategic partners, including SLA, KPI and OLA definition, performance review, and escalation management
• Provide portfolio‑level oversight of network activity, ensuring it is aligned to agreed milestones, safety, quality and architectural standards
• Act as the senior technical delivery escalation point for high‑risk, high‑impact issues
• Establish and maintain governance frameworks, including reporting, RAID management, partner performance reviews, and assurance controls
• Align priorities across planning, build, operations, estates, and commercial functions through effective matrix leadership
• Drive continuous improvement in delivery capability, partner performance, and service management disciplines
• Represent the network in senior governance forums, providing clear insight into health, risks, and mitigation actions

• Significant experience leading technical delivery teams within a complex telecommunications environment
• Proven track record of managing multiple Technology Optimisation Leads and/or planners delivering concurrent work packages
• Strong experience in service managing external delivery partners, including performance governance, commercial awareness, and escalation handling
• Deep understanding of end‑to‑end network delivery life cycles and operational handover requirements
• Demonstrated ability to operate effectively in a matrixed organisation, influencing across functions without direct authority
• Comfortable engaging at senior leadership level, presenting…