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IT Helpdesk Team Lead | Hybrid, Agents, Coaching

Job in Livingston, West Lothian, EH54, Scotland, UK
Listing for: The Channel Recruiter
Full Time position
Listed on 2026-06-27
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 28000 - 32000 GBP Yearly GBP 28000.00 32000.00 YEAR
Job Description & How to Apply Below
Position: IT Helpdesk Team Lead | Hybrid, 10-12 Agents, Coaching

The Channel Recruiter is seeking a L1 Service Desk Team Leader in Livingston. This role involves managing a busy helpdesk team of 10-12, resolving incidents, and delivering coaching and performance reviews. You'll be the main contact for client communications and work on a hybrid basis.

Applicants should have experience leading a helpdesk team, a strong customer service ethos, and knowledge of ITSM tools like Ivanti. Attractive benefits include private healthcare, gym discounts, and generous holiday policy.

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