.NET Application Support Engineer

About Atos Group

Atos Group is a global leader in digital transformation with about 56,000 employees and annual revenue of €7.2 billion (go‑forward perimeter). Operating in 54 countries under the brands Atos (services) and Eviden (products and systems), it is Europe’s number one cybersecurity provider, a leader in cloud, and committed to a secure and decarbonised future. Atos SE is listed on Euronext Paris.

• WFM / Hybrid – flexible working with a hybrid model to support a strong work‑life balance.
• Work / Team Culture – a supportive, collaborative environment with guidance, training and mentorship.
• Job Stability – a permanent, internal opportunity offering long‑term stability and security.

• Participate in a rota to monitor the Service Now (SNOW) system for new calls (Monday – Friday, 08:00 – 18:00).
• Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
• Functionality not working as expected.
• Missing or incorrect data within the application.
• Data not being correctly passed to third parties via integration components.
• Performance issues affecting user experience.
• Respond to information requests and guide users on performing specific activities within the application.
• Develop and implement fixes for identified faults within the application.
• Conduct operational maintenance to ensure system performance and reliability.
• Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
• Facilitate the handover of all new or changed functionality from Development, ensuring comprehensive understanding for effective client communication and performing software implementations/upgrades at client sites.
• Support analyst must be willing to participate in an on‑call rota to provide after‑hours support as required.

• Proficiency in C# and ASP.NET.
• Experience with .NET Core.
• Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler).
• Knowledge of Power Shell and Windows Server.

• Excellent written, verbal and presentation skills.

• 5+ years in an applications support or development environment.
• Customer facing experience.

To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.

• Pension Scheme – contributions matched up to 10%.
• Private medical cover.
• Income protection.
• Life assurance.
• 25 days paid leave plus national holidays.
• Flex benefits programme.

Atos is a Disability Confident employer that encourages applications from all candidates, especially differently abled applicants. We provide reasonable adjustments and a fair, inclusive work environment for everyone.

Choose your future. Choose Atos.