AI Engineer; Infrastructure SRE & Automation

We don’t just believe in better. We make it happen.  

Better content. Better products. And better careers.   

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.  

Role/Team overview    

We are seeking an AI Specialist to design, build, and ope rationalise intelligent systems that enhance Site Reliability Engineering (SRE) platforms and automate large-scale infrastructure operations. This role has a strong emphasis on reliability, scalability, and operational efficiency.

You will work closely with SRE, platform, and cloud engineering teams , within a global technology support organisation to embed AI-driven decision-making, predictive analytics, and autonomous remediation into infrastructure platforms .  

What you’ll do    

Infrastructure Automation at Scal e

• Design and deploy AI-powered automation frameworks for incident response and remediation (self-healing systems ).

• Automate repetitive operational workflows across compute, storage, and networking layers .

• Integrate AI capabilities into CI/CD pipelines and infrastructure-as-code ecosystems .

Data Engineering & Observability

• Build and maintain pipelines for high-volume telemetry data (metrics, logs, traces) .

• Ensure data quality, labelling, and feature engineering for ML models .

• Leverage observability tools to inform AI systems .

Reliability & Governance

• Define SLIs/SLOs for AI systems embedded in infrastructure workflows .

• Ensure robustness, explainability, and auditability of AI-driven decisions .

• Implement feedback loops to continuously improve model performance .

AI-Driven SRE Enablement

• Develop ML/AI models for anomaly detection, incident prediction, and root cause analysis across distributed systems .

• Implement intelligent alerting systems to reduce noise and improve signal fidelity .

• Build predictive reliability models (e.g., capacity forecasting, failure prediction).

 
What you’ll bring    

Essential criteria:   

• Strong experience in AI engineering, particularly in operational or systems contexts .

• Practical experience of SRE principles (SLIs, SLOs, error budgets, incident management).

• Strong experience of cloud platforms .

• Proficiency in Python (or similar ).  

Desirable skills and experience:    

• Familiarity with LLMs for operational tooling (e.g., incident summarization, runbook automation) .

• Experience building AIOps or autonomous operations platforms .

• Proven track record in reducing manual operational workload across SRE teams.

• Proven track record in reducing the Mean Time to Recovery (MTTR) through automated remediation.   

Benefits and perks    

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:     

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema      

• Pension package with up to 9% employer contribution    

• Private healthcare with mental health support     

• Aviva Digital GP and dental insurance     

• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect     

• Sharesave and Tech schemes     

• A range of Sky VIP rewards and experiences    

How you’ll work    

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are  2  days in the office per week.    

Your office base :
Osterley (West London), Livingston (Watermark), or Leeds (Whitehall).

Osterley
Our Sky Group HQ. Equipped with state-of-the-art technology and work spaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley Campus is just a 10-minute walk from Syon Lane train station, or you can get one of our free shuttle buses from Osterley, Gunnersbury and Ealing Broadway stations.   Plus, there’s free onsite parking available for cars, motorbikes and bicycles.

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