M365 Technical Manager

Overview

RTX is seeking a M365 Manager in a Hybrid role based in Livingston, United Kingdom. The role leads the strategic and operational management of the Microsoft 365 platform to ensure reliability, security, and continuous optimization. You will own the M365 roadmap, oversee platform governance, and drive improvements in service quality, user experience, and operational effectiveness.

• Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
• Own and develop the M365 roadmap, aligning with organisational priorities, user needs, and emerging technologies.
• Lead platform security and governance, ensuring compliance with internal policies and industry best practices—particularly within secure or regulated environments.
• Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
• Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
• Manage IT service processes in line with ITIL principles, driving maturity in service delivery and operational management.
• Ensure the platform meets enterprise standards for resilience, scalability, and integration with wider infrastructure.
• Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.

• Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, One Drive, Entra , etc.) for a minimum of 8 years.
• Microsoft qualifications: M365 Administrator Expert or at least 3 of the following certifications:
  Endpoint Administrator Associate;
  Messaging Administrator Associate;
  Teams Administrator Associate;
  Identity and Access Administrator Associate;
  Information Security Administrator Associate.
• Optional:
  Designing Microsoft Azure Infrastructure Solutions (AZ-305).
• Demonstrated success in secure, regulated, or compliance‑driven environments.
• Strong leadership capabilities with experience guiding technical teams and driving high performance.
• Customer‑focused approach with excellent communication and stakeholder‑management skills. Hands‑on experience developing and delivering technology roadmaps.
• Strong problem‑solving and organizational skills. ITIL‑aligned service management; ITIL certification desirable.
• Typically requires: a university degree or equivalent experience with 8+ years of relevant experience, or an advanced degree with 5+ years.
• Hybrid work arrangement: on-site and off-site with ratio determined with leader.

RTX adheres to equal employment principles. All qualified applications will be considered regardless of ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.