IT Infrastructure Analyst

Livingston, United Kingdom | Posted on 05/08/2026

Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.

Applicants must have the legal right to work in the UK at the time of application. We areunable to provide visa sponsorship for this role, and all offers of employment are subject to the verification of the successful candidates' right to work inthe UK

SC Clearance is also required for this role

Job Purpose:

To maintain the integrity of the CFH Docmail network and endpoints, supporting theLead Analysts with day-to-day duties across the Security, Network and Server& Storage domains.

Youwill be working alongside other technical analysts in the team. You will bemonitoring the current environment, reviewing current processes and recommendingwork that will contribute to the continuous improvement of the network and information security.

Reporting into the Group Head of IT Infrastructure, you will play an integral part inmeeting the department’s service delivery standards, handling tickets, change requests and project work as assigned to you, which will include hardware builds and configuration, network, platform and security monitoring.

Objectives of this Role:

Diagnosingand resolving complex infrastructure incidents.

Monitorservers, network performance, and storage utilization to prevent systemdowntime.

Playan active role in system patch management and business continuity testing

Createand maintain network diagrams, asset inventories, and standard operating procedures.

Provisionvirtual and physical servers and appliances, setting up user accounts as required.

Creating and maintaining accurate technical documentation and system configurations.

Detail Tasks:

Triagealerts from monitoring platforms.

Completehardware builds, both servers and network appliances.

Ensureescalations to the Group IT Infrastructure team from the Group Service Desk aredealt with promptly and accurately.

Follow established internal processes and keep accurate and meaningful records of allwork carried out across various internal platforms and systems.

Support customers and colleagues with project work, supporting the delivery of solutions to both internal and external customers.

This is not an entry level roleand the suitable candidate will have experience in working with networking,server and storage (including hypervisor technologies) or IT Securitytechnologies.

Experience of adminstering

Active Directory and Azure Identity (Entra ).

Knowledge of networking concepts and infrastructure technologies, with the ability to diagnose and resolve technical issues.

Have the ability to contributetechnical expertise to projects and service enhancement initiatives.

Have the ability to followdocumented processes and procedures and to deliver work to documentedstandards.

Requirements:

Strong logical and methodical approach, especially under pressure.

Excellent verbal and written communication skills, able to explain technical concepts to both technical andnon-technical audiences.

Relevant education, training, or certifications in Information Technology.

Abide by the rules of the Business Management Systems, which apply best practice control with respect to Information and Physical Security, Quality, Safety, Health and the Environment and follow the SOPs.

• 25 days annual leave plus Bank Holidays (pro rata for part-time)
• Life Assurance and Income Protection schemes