Technical Specialist (Virtual Desktop

Job Description

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

We don’t just believe in better. We make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

Join the Contact Centre Virtual Desktop team within Enterprise Technology  are responsible for the design, support and continuous improvement of business-critical desktop platforms that enable thousands of customer-facing colleagues across the UK, Europe and India to serve our customers every day. The team supports a mixture of Citrix Virtual Apps and Desktops, Azure Virtual Desktop, remote access technologies, Microsoft Azure services and supporting infrastructure, while helping shape the future strategy of End User Computing s role sits within Workplace Technologies and reports into the Citrix Platform Manager.

The team combines operational excellence with project delivery, ensuring platform stability today while driving strategic transformation for the future.

We operate in a fast-paced environment where engineers are expected to:

• Provide 3rd line support technical expertise for Sky's virtual desktop platforms, ensuring high levels of availability and performance.
• Investigate and resolve complex issues across Citrix, Azure Virtual Desktop, Microsoft Azure and associated infrastructure technologies.
• Deliver infrastructure improvements, platform upgrades and strategic transformation projects.
• Collaborate with vendors, architects, security teams and project stakeholders to drive technical solutions.
• Identify opportunities to improve platform reliability, automation, monitoring and operational processes.
• Participate in technical reviews, root cause investigations and continuous service improvement activities.

• Experience supporting enterprise Citrix Virtual Apps and Desktops environments.
• Strong troubleshooting skills with a structured and evidence-based approach to problem-solving.
• Experience supporting Microsoft Azure services and/or Azure Virtual Desktop environments.
• Good understanding of authentication, remote access and identity technologies.
• Excellent communication skills, with the ability to explain technical issues to both technical and non-technical audiences.
• Demonstrable ownership, resilience and the ability to manage competing priorities in a fast-moving environment.

There'sone thing peoplecan'tstop talking about when it comes tolifeat

Sky: theperks.

Here’sa taster:

• Free SkyTVor NOWpackage,including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including
  
  Sky Mobile,Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 daysin the office per week.

We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We’re a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We’ll look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where…