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Hybrid IT Service Desk Engineer – Escalations & Support

Job in Livingston, West Lothian, EH54, Scotland, UK
Listing for: schuh
Full Time position
Listed on 2026-08-22
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 25000 - 35000 GBP Yearly GBP 25000.00 35000.00 YEAR
Job Description & How to Apply Below

schuh is seeking a proactive Service Desk Engineer for the Livingston Head Office to join the Enterprise Service Desk. You will act as an internal SME and escalation point for third-party service desk and network teams, focusing on escalations, investigations, and service improvements within a fast-paced retail tech environment.

You will handle Windows, macOS, and cloud applications, participate in on-call duties, and support hardware and networking.

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