Senior Technical Specialist

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Q to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

As a Senior Technical Specialist in our Client Technology team within Global Enterprise IT You’ll help keep Sky’s windows and mobile estate secure, compliant and reliable by delivering endpoint management. You’ll provide technical leadership across vulnerability remediation, endpoint hardening, patching, privileged access workstation delivery, operational support, change delivery and continuous service improvement.

• Lead Unified Endpoint Management across the estate, using Microsoft Intune to manage windows and mobile, policies, compliance settings, security controls, functionality and patching, and creating accurate profiles, configurations and deployment policies.
• Manage Cyber Ark Endpoint Privilege Manager policies and build and maintain Privileged Access Workstation devices using Intune configuration, compliance and security policies.
• Lead the design and review of endpoint management solutions, define engineering standards, operational processes and platform best practices, and maintain high-quality processes, standards and operational guidance.
• Provide technical leadership and subject matter expertise, mentor junior colleagues, share knowledge, influence stakeholders and provide clear updates to technical and non-technical audiences.
• Lead complex investigations, major incidents and root cause analysis, while supporting service requests, project delivery, platform upgrades, change activity and improvements aligned with business, operational and security needs.
• Shape the endpoint technology roadmap and long-term platform strategy, drive automation and engineering efficiency through Power Shell, APIs and modern management tooling, and provide out-of-hours support through the team on-call rota.

• Substantial experience with Unified Endpoint Management and enterprise endpoint support (windows) in a large organisation, with a strong understanding of endpoint security, compliance and enterprise management practices.
• Experience leading technical change, service improvement initiatives, complex investigations, major incidents and root cause analysis.
• Strong fault-finding, diagnostic and problem-solving skills, supported by scripting or automation experience using Power Shell and/or APIs.
• Clear written and verbal communication skills, including documenting platform changes and workflows and explaining technical concepts to technical and non-technical audiences.
• Proven ability to influence stakeholders, mentor engineers and develop technical capability within a team.
• A collaborative approach, with the reliability, accuracy, consistency and attention to detail required to deliver a high-quality service.

Our Global Enterprise IT team keeps Europe's biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively, wherever they are. The team is built around five core capabilities:
Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

There's one thing people can't stop talking about when it comes to #Life At Sky : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.

We’ve embraced hybrid working and split our time between unique office…