Technical Specialist

Job Description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

• Deliver Unified Endpoint Management services across Windows and mobile devices, configuring Microsoft Intune policies for security, compliance, device configuration and patch management, and creating accurate production device profiles and deployment policies.
• Support Cyber Ark Privilege Management policies and build and maintain Privileged Access Workstation devices using Intune configuration profiles and policies.
• Own assigned endpoint platform capabilities, keeping them secure, reliable, documented and aligned with operational requirements, while supporting upgrades, service improvements and operational change.
• Manage incidents, service requests and project tasks, providing second- and third-line endpoint support and balancing operational support with engineering development work.
• Develop and maintain Power Shell automation, reporting solutions and API integrations, and drive improvements in endpoint security, user experience and operational efficiency.
• Support vulnerability management and security remediation programmes, maintain technical documentation and process workflows, independently deliver technical projects and service improvements, and provide out-of-hours support through the team on-call rota.

• Experience supporting Unified Endpoint Management in a large-scale windows enterprise organisation, including Microsoft Intune, endpoint compliance, configuration profiles, device policies or patch management.
• Experience with Power Shell scripting or APIs, or a clear willingness to develop these skills.
• Strong troubleshooting, fault-finding and diagnostic skills.
• Good written and verbal communication skills, with the ability to document changes, describe workflows and collaborate across teams.
• Ability to independently deliver technical projects and service improvements while balancing operational support with engineering development activities.
• A reliable, accurate and conscientious approach, a strong team focus, and an interest in security, compliance, automation and continuous improvement.

Our Global Enterprise IT team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively, wherever they are. The team is built around five core capabilities:
Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. You can also use our free shuttle buses to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations.…