Technical Operations Manager at HMP Addiewell

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Job Reference SDX/TP/1142448/161881

Number of Positions:

1

Contract Type:

Permanent – Full Time

Competitive salary, please inquire upon applying

Working Hours:

37.5

Closing Date:

29/10/2026

Job Category:

Information Systems and Technology

UK Government - Justice

Technical Operations Manager

Contract: Permanent
Hours: 37.5 hours per week

About the Role

We’re looking for an experienced and customer-focused Technical Operations Manager to lead the delivery of secure, reliable and effective IT services at HMP Addiewell
.

You’ll manage the local IT function, supporting around 300 local customers and contributing to IT services across an estate of approximately 1,500 users
.

This is a varied role covering IT service delivery, incident management, technical support, projects, security and compliance
, working across Justice Services, Education and Healthcare networks.

What You’ll Do

• Lead the local IT team and deliver excellent customer support.
• Manage incidents, escalations and service performance against agreed SLAs and KPIs
  .
• Provide 2nd/3rd line technical support across critical ICT systems.
• Manage IT projects, budgets and resources, ensuring delivery on time and within budget.
• Maintain technical documentation, DR and BCP plans.
• Support ISO
  27001, MoJ accreditation, GDPR and information security requirements.
• Identify improvements and provide technical advice to customers and stakeholders.
• Support team development and participate in an on-call rota of approximately one week in five
  .

About You

We’re looking for someone with:

• ITIL Foundation and at least 3 years’ IT support/service experience
  .
• Strong customer service, communication and problem-solving skills.
• Experience working in secure or regulated environments
  .
• Knowledge of information security, GDPR and networking
  .
• The ability to manage competing priorities, incidents and projects effectively.
• SC clearance or the ability to obtain clearance
  .
• Flexibility to work outside normal hours when required.

Microsoft qualifications and PRINCE2/project management experience are desirable.

Key Skills

IT Service Management | Incident Management | ITIL | Technical Support | Team Leadership | Networking | Information Security | ISO
27001 | GDPR | Project Management

What Success Looks Like

You’ll ensure that:

• IT services remain secure, reliable and available
  .
• Incidents are resolved within agreed SLAs.
• KPIs and service targets are achieved.
• Documentation and compliance requirements are maintained.
• Projects are delivered on time and within budget.
• Customer needs are reflected in future technology planning.
• The local IT team is supported and developed.

Why Join Sodexo Justice Services?

This is an opportunity to play a key role in delivering technology services within a challenging and highly important operational environment.

You’ll work across a broad range of technologies while developing your leadership, project management, security and service delivery experience.

The role supports approximately 300 local customers
, with occasional travel across the UK as required, and participation in an on-call rota to provide 24/7 operational support.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

• Sodexo retirement plan
• discounts to over 1,900 brands to shop online
• Gym discount to maintain a healthy lifestyle
• a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support,…