Associate Technical Specialist

Job Description

We don’t just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

We’re looking for an Associate Technical Specialist to join our Client Technology team within Global Enterprise IT. You’ll support the secure, compliant and reliable operation of Sky’s windows and mobile estate, helping with vulnerability remediation, endpoint hardening, patch deployment and first- and second-line support. You’ll also maintain clear documentation and contribute to continuous improvement across our endpoint platforms.

• Support day-to-day Unified Endpoint Management operations across the windows and mobile estate, using Microsoft Intune and related tools to monitor device security, compliance, configuration and patching.
• Triage and support Cyber Ark Endpoint Privilege Management elevation issues, escalating complex cases where appropriate.
• Work under the guidance of Technical Specialists and Senior Technical Specialists to support endpoint platform operations, upgrades, testing, deployments, change activity and service improvement.
• Manage incidents, service requests and project tasks in line with agreed priorities, providing first- and second-line endpoint support.
• Help improve endpoint platforms in line with business, security and operational needs, while maintaining accurate documentation for platform changes, workflows and support processes.
• Participate in the team’s out-of-hours support rota.

• Experience managing or supporting windows endpoints in an enterprise environment, with a basic understanding of Microsoft Intune, endpoint security and compliance concepts.
• Strong fault-finding, diagnostic and troubleshooting skills.
• Exposure to Power Shell, automation or API-based tooling.
• Good written and verbal communication skills, including the ability to document platform changes, workflows and support processes.
• A collaborative approach and the ability to work effectively across technical teams.
• A reliable, accurate, consistent and conscientious approach, together with a willingness to learn and develop expertise in modern endpoint management technologies.

Our Global Enterprise IT team keeps Europe’s biggest entertainment brand running smoothly by providing the digital technologies, tools and systems our colleagues need to work productively and collaboratively, wherever they are. The team is built around five core capabilities:
Enterprise Resource Planning platforms, workplace solutions, enablement and automation, value stream realisation and governance, and transformation and change management.

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 2 days in the office per week.

Osterley or Livingston

Osterley:
Our Osterley Campus is a 10-minute walk from Syon Lane train station. You can also use our free shuttle buses to and…