Information Technology Service Engineer Job Livingston area,Scotland UK,IT/Tech

IT Service Engineer
- Livingston
- Scotland (Onsite role)

Head Resourcing is pleased to be working with a well established organisation who are looking for an experienced IT Service Engineer to join their team

This is more than a traditional Service Engineer. Day-to-day first-line support is handled by a third-party provider, with this position acting as an internal escalation point for incidents, technical issues and business-critical requests.

The Role

You’ll work closely with the third-party Service Desk and network support teams, providing internal business context, coordinating escalations and helping drive issues through to resolution.

Key responsibilities include:

Acting as an escalation point for complex or high-impact IT incidents and requests.
Troubleshooting and supporting laptops, desktops, mobile devices and peripherals
.
Managing hardware deployments, asset tracking and lifecycle activities.
Supporting Windows, macOS, iOS/Android and Microsoft 365 environments.
Administering Entra /Azure AD, Intune, Exchange Online, Teams, SharePoint and One Drive
.
Supporting VPN, remote access, Wi-Fi and wider connectivity issues.
Working with third-party network providers on escalated DNS, DHCP, VLAN and connectivity issues.
Supporting meeting-room, VoIP and unified communications technologies.
Maintaining technical documentation and knowledge base articles.
Contributing to service improvements and the introduction of new technology.

Technical Environment

You’ll have exposure to a broad enterprise technology stack including:

About You

We’re looking for someone with previous IT Support or Service Desk experience who is comfortable working in a busy, enterprise environment.

You should have:

Strong knowledge of Windows and Microsoft 365.
Good understanding of networking fundamentals.
Excellent troubleshooting and problem-solving skills.
A customer-focused approach and clear communication style.
The confidence to manage escalations and work with third-party suppliers.
Good organisation and attention to detail.
A willingness to learn and take ownership of technical issues.
Experience supporting retail or distributed environments
.
Hands-on networking experience with switches, routers, VLANs, Wi-Fi, DNS, DHCP and VPNs
.
CCNA or equivalent networking qualification.

On-Call

The role includes participation in a shared out-of-hours on-call rota
, providing remote support for critical incidents, responding to alerts and escalating issues to specialist teams where required.

Up to £35k depending on experience

Working

Onsite 5 days per week Livingston Office, driving license required