Reliability Engineer

We don't just believe in better. We make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

Our team is the cornerstone of informed decision-making, enabling Sky to leverage data to drive growth, innovation and efficiency. By combining cutting-edge technology with ethical practices, we deliver insights and innovation at scale, providing support to key areas including customer service, content creation, and software development.

• Resolve incidents effectively, including detailed root cause analysis, retrospectives, and proactive change to prevent reoccurrence.

• Support 24x7 on-call rotas across multiple systems and technologies when required (on call approx. 1 week in every 6 weeks)

• Display exemplary problem-solving skills no matter how big or small the problem may be.

• Help deliver great solutions for our customers, collaborating effectively with multiple teams across cloud engineering to ensure successful solutions that are reliable and secure.

• Monitor service performance on a 24/7 basis that continually assesses our stability, capacity, and resilience to deliver great outcomes for our stakeholders

• Display an operations mindset and support our data engineers in building systems which are operationally ready.

• Embrace and enable a growth and personal development culture through active participation in events designed to facilitate knowledge transfer.

• Excellent verbal and written communication skills
• Ability to explain technical concepts to a non-technical audience
• understanding of Data Warehousing best practice and principles.
• Focus on quality, efficiency, and customer satisfaction
• Adaptable to change, open to new ideas, and the ability to take on new responsibilities.
• The ability to make judgement calls on complex issues
• Industry standard ETL tool (such as Ab Initio/Striim)
• Unix/SQL scripting
• Cloud Technologies experience (ideally GCP)

• Python experience is advantageous for this role

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

• Free Sky TV or NOW package, including Sky Sports and Sky Cinema
• Pension package with up to 9% employer contribution
• Private healthcare with mental health support
• Aviva Digital GP and dental insurance
• Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
• Sharesave and Tech schemes
• A range of Sky VIP rewards and experiences

We've adopted a hybrid working approach to give more flexibility on where and how we work. The hybrid working expectations for this role are 3 days in the office per week.

Sky Watermark is our central site for Livingston, sitting between Glasgow and Edinburgh. With vibrant office spaces, chill-out areas, and an onsite canteen, it’s a great place to work and connect.

The nearest train station is Livingston North. A Sky shuttle bus runs between the station and campus every 20 minutes throughout the day.

Plus, there’s onsite parking available for cars, motorbikes and bicycles.

Our Sky Group HQ. Equipped with state-of-the-art technology and work spaces, there’s plenty of space to see your big ideas come to life. Here you’ll find 13 subsidised restaurants and cafes. You can re-energise at our gym, catch the latest films at our cinema, get your car washed and even get pampered at our beauty salon.

Our Osterley…