Project Manager, Operations Manager, Program ​/ Project Manager

Job title Project Manager  Division Retail Location Hybrid - Walnut Court - SN2 8BN
Contract type Fixed term/Secondment Full/Part-time Full-time Hours 36 hours per week Salary A Competitive salary of £55,000 and up to £60,000 depending on skills and experience. Job grade B Closing date 12/03/2026

Thames Water areseekinga talented andhighlymotivated
Project Manager to join our dynamic Customer Experience Transformation Function within Retail on an 18-month fixed-term contract/Secondment.

In this key role, you will collaborate closely with senior leadership and cross-functional teams, applying your creative problem-solving skills to tackle complex problems. You will ensure project milestones are successfully achieved in a fast-paced and evolving environment.

If you have exceptional skills in stakeholder management and a passion for delivering successful outcomes in ahigh-energy setting, we want to hear from you!

• Take accountability for the project,cost, and quality, leading the project team to meetitsobjectives.
• Lead internal teams and,in some cases,third-party collaborators, employing a combination of line management and matrix management approaches to ensure the successful delivery of project outcomes.
• Ensureall project activities align to project governance,establishingregular project review meetings covering cost, schedule, resources, RAID, and RAG statuses
• Create andmaintainproject cost models covering actual, accrual, and forecast – challenging costs to drive value.
• Identify and engage with key stakeholders, ensuring their needs and expectations are met throughout the project lifecycle.
• Develop and implement a communications plan to keep all stakeholders informed and engaged.
• Ensure all project activities comply with regulatory requirements and quality standards.

Base Location – Hybrid – Walnut Court, Swindon or Clear Water Court, Reading

Hours:

36 hours per week

To thrive in this role,you’llneed:

• Outstanding role-specific experience in a relevant operational or project management capacity,preferably in a similar industry.
• Proven ability to leadand develop people in a culture of accountability and achievement.
• Strong attention to detail and ability to deliver at pace.
• Excellent stakeholder management and communication skills.
• Creative thinking and problem-solving abilities.
• Familiarity with Retail services in the water industry is an advantage.

• A Competitive salary of £55,000 and up to £60,000 per annum, depending on skills and experience
• 26 days holiday per year, increasing to 30 days with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our…