Help Desk Support Coordinator

Provides operational user support, training, customer service and assistance to all departments. Coordinates issue resolution with financial / records systems and clinical software system provider.

• 1.0
  
  FTE (40 hours)
• Mon-Fri

• $ 20.00/hr + DOE
• Robust Benefits Package

• Responsible for answering the help desk phone, and assigning tickets to support staff
• Responsible for triaging and assigning work orders that come in via email
• Assists in maintaining user’s credentials
• IT procurement and vendor relations
• Coordinate the IT components of new employee and new provider on-boarding
• Manage and schedule resources for IT training
• Initiate, monitor, log, and distribute reports and data.
• Develop and maintain procedures for all of these duties
• Supports other duties as assigned

• Monitor and track IT systems
• Timely communication to all customer inquiries
• Keeps users informed about the status of their incident or inquiry
• Assist with Information Systems projects as assigned

• High school diploma or equivalent
• Previous experience in similar role, or customer-focused support role
• Proficiency in basic computer skills, Microsoft Office applications
• Excellent written and verbal communication skills

• Experience in support CRM system – BMC Track-IT! Preferred
• Experience with or knowledge of Microsoft Active Directory