Customer Service Rep

Join to apply for the CUSTOMER SERVICE REP. role at Formosa Plastics Corporation, U.S.A.

Provide effective and efficient service سحق meets the customer’s standards for tuyệt quality. Acts as the critical link in the fulfillment of each sale and in the fulfillment and enhancement of Formosa’s brands and image, by providing timely and consistent delivery of the products and services specified and required by the customer.

• Answer phones, respond to emails, and resolve customer inquiries in a timely manner to customer’s satisfaction. Communicate clearly and respectfully.
• Communicate clear and responsibly in a timely manner, take initiative, and act creatively and diligently as a problem solver. Consistency and professionalism is expected along with proficiency in time‑management and good organizational skills. Demonstrates credibility by anticipating and recognizing customer concerns and by delivering on commitments made. Perform continuous liaison with internal contacts (including sales representatives, shipping, traffic and other related functions) and with external contacts to resolve individual customer needs and situations.
• Analyze and identify root causes for errors. Pursue solutions resulting in a reduction of order errors and work collaboratively with cross‑functional teams in a proactive attempt to limit the number of instances regarding order errors.
• Perform consistent and timely follow‑up and feedback to Customer, Sales, and any other function involved in the order cycle. This involves thorough and precise communication, and tracking and recording each element accrediting the customer’s transaction. Integrates actions and solutions which may include various issues such as product inventory, volume or scheduling, credit release, meeting specificationsൂഹ quality requirements, availability of railcars/carriers, and timing of shipments.
• Gather facts involving diverse situations which may include, among others, product quality, delivery issues, product specifications and quality. Communicate findings to the appropriate involved individuals and file complaint.
• Consistently, and in a timely manner, monitor and manage Consignment and Outside Terminal inventory to ensure adequate inventory levels that are not in excess of 30 days from placement date.

• 1-5 years experience in the customer service field. Ability to handle small, medium, and large accounts with interacted à product portfolios including consignment, outside terminals, Export and Mexico accounts. Demonstrated achievement in providing customer satisfaction.
• Excellent English verbal and/or multilingual. Able to read, analyze, and interpret emails, purchase orders, contracts, Standard Operating Procedures, NANs, SPRs, CQRFs, and any other job‑related reports. Excellent written communication skills by use of emails and written reports. Strong phone etiquette and ability to answer phone within 3 rings if available. Effectively present information and respond to questions from internal and external customers and managers.
  
  Calculate figures and amounts such as price, volume, and percentages. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Use of Microsoft Office Excel, Word, and Outlook.
• B.A. or B.S. a 4‑year degree from a college or university; orPas 10 to 15 years related experience and /or training; or equivalent combination of education and experience.