Customer Experience Operations Analyst

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Core Weave is The Essential Cloud for AI™. Built for pioneers by pioneers, Core Weave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, Core Weave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, Core Weave became a publicly traded company (Nasdaq: CRWV) in March 2025.

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We are seeking a Customer Experience Operations Analyst to join our growing Revenue Operations team. This role is crucial for developing the operational foundation of our Customer Experience organization, acting as the connective tissue between technical Solutions Architects, the Sales organization, and the operational teams essential for smooth business function. This role is vital for ensuring our technical, pre‑sale through delivery, operational processes scale with our rapid growth.

This role will act as an operational backbone for our Customer Experience function, bringing structure and clarity to a complex, fast‑moving environment. You will manage the systems, processes, and workflows that support customer delivery, onboarding, and overall operational excellence. This role requires close collaboration across Revenue Operations, Accounting, Engineering, and Customer Experience to deliver best‑in‑class customer experiences. You will be energized by solving complex problems at the intersection of technology and operations.

• Experience:
  
  5‑7 years in customer experience/solutions operations, business operations, or a similar role—ideally in cloud infrastructure, SaaS, or AI/ML environments.
• System Management:
  Proven experience managing workflows and data across systems such as Salesforce, JIRA, or similar platforms.
• Technical Bridge:
  Strong ability to bridge technical and operational conversations, working effectively with engineers and business stakeholders.
• Analytical Mindset:
  Analytical and systems‑minded thinker, capable of turning data into actionable insight.
• Communication:
  Excellent written and verbal communication skills.

• Previous experience with cloud infrastructure concepts (e.g., Kubernetes, container orchestration, and AI/ML infrastructure).
• Familiarity with Dev Ops or AI/ML tooling (e.g., SUNK, Terraform, Helm, or related platforms).
• Willingness to work in a hybrid environment (3 days per week in‑office).

We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk.

• You love to create order out of ambiguity in fast‑moving, complex environments.
• You’re curious about translating between technical and operational contexts to maintain cross‑functional alignment.
• You’re an expert in being highly organized and proactive, with a natural drive to improve systems and workflows.

At Core Weave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too.

Come join us!

The base salary…