Casino Host Manager

CASINO HOST MANAGER SALARIED POSITION: $95,680.00/YR (DOE)
Must be flexible to work Day, Swing, Overnights including weekends and holidays

PURPOSE:

Under the direction of the Marketing Operations Manager, the Casino Host Manager is responsible for the day-to-day leadership, coaching, and performance management of the Casino Host team, including Casino Hosts and VIP Representatives. This position supports the execution of approved Player Development and VIP strategies by driving hosted player revenue, strengthening VIP guest relationships, maintaining guest contact standards, supporting VIP event execution, overseeing VIP Representative service support functions, and ensuring an exceptional arrival, hosting, service recovery, and departure experience for hosted guests.

The Casino Host Manager will track and analyze hosted player performance, guest outreach activity, VIP Representative service metrics, and VIP event results, providing recommendations to leadership to support continued revenue growth, guest loyalty, and service excellence. This position is an integral part of Naskila Casino’s commitment to creating an Exceptional Entertainment Experience.

SUPERVISORY SCOPE:

This position directly supervises:

Position Casino HostsVIP Representatives ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Support the execution of approved VIP policies, Player Development strategies, procedures, and performance standards as directed by the Marketing Operations Manager and senior Marketing leadership.

Lead, coach, and manage the Casino Host team in accordance with approved policies, procedures, and performance standards.

Oversee VIP Representatives assigned to support the Casino Host team, including guest assistance, VIP Lounge operations, event support, player follow-up, and service coordination.

Foster a culture of exceptional guest service, accountability, and continuous improvement.

Provide ongoing coaching, training, and professional development opportunities for Casino Hosts and VIP Representatives.

Support annual gaming revenue growth by developing relationships with existing premium players and acquiring new players consistent with property goals.

Develop, implement, and monitor performance standards and goals for Casino Hosts and VIP Representatives, including guest outreach, communication quality, hosted player growth, VIP service expectations, service recovery, and revenue contribution, while providing coaching and direction to support achievement of established objectives.

Coordinate and execute approved VIP events, promotions, tournaments, on-site and off-site hosted guest experiences, and other Player Development activities in collaboration with Marketing and other operational departments.

Provide feedback and make recommendations on VIP campaigns, promotions, and hosted guest experiences based on guest response, host observations, and measurable performance results.

Develop, manage, and monitor the Player Development budget in coordination with the Marketing Operations Manager, ensuring expenditures align with approved objectives and budget guidelines.

Collaborate with the Financial Analyst and Marketing Operations Manager to support pro-forma and post-analyses of VIP promotions and events, and provide recommendations based on guest engagement and performance results.

Coordinate the operational execution of approved VIP promotions with the Promotions team under the direction of the Marketing Operations Manager, ensuring a seamless guest experience.

Monitor guest feedback and identify opportunities to improve guest satisfaction, loyalty, and retention.

Participate in VIP special events and monitor competitive market activity to identify opportunities for improved player engagement and revenue growth.

Manage…