Outreach and Eligibility Specialist

Job Title:

Outreach and Eligibility Specialist

Reports to:

Project Director

Position Classification:
non-exempt

Office

Location:

Livingston, TX

Pay rate: $17.51

Provides ongoing leadership and coaching to the Outreach/Eligibility Specialists. Supports the outreach and eligibility function of the Community Engagement Team (CET) including Board Initiatives, Grant activities, and Business Service events. Responsible for establishing and cultivating relationships with participants, employers, and community agencies to achieve project enrollment goals. This team provides Services Information, conducts eligibility for all programs and grants, and initiates the comprehensive assessment using Motivational Interviewing skills.

• Coach, lead and develop the Employment Ready Team to ensure team is meeting requirements and driving performance and service delivery.
• Work with leadership team to provide coaching and technical assistance to Customer Support Specialists to assist with meeting performance and quality goals.
• Plan and facilitate team meetings.
• Maintain accurate records, including training schedules, attendance, and required system documentation.
• Assist with performance reviews and development coaching; identify and recommend staff training topics and trends.
• Problem solve difficult situations on behalf of customers and staff utilizing Extreme Customer Service.
• Review and approve timesheets and leave requests.
• Participate regularly in work groups and committees to evaluate customer needs, improve services, and implement new strategies.
• Submit and approve program eligibility applications.
• Develop relationships with community organizations, educational facilities, and social service agencies to encourage enrollment in workforce center programs.
• Conduct outreach presentations to a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc.
• Identify, develop, and implement strategic outreach and recruitment opportunities to ensure proper quantity and quality of talent is available to meet employer needs.
• Appropriately connect job seekers to open positions, resulting in employment; also connect them to training and development and other career center services.
• Establish and maintain knowledge of community events and engage in collaborative recruitment strategies with community partners, including weekend and evening work schedules.
• Assist with Rapid Response.
• Enroll job seekers into Wagner-Peyser and complete Initial Assessments.
• Assist individuals with understanding and completing program enrollment processes.
• Provide services to rural communities per the Rural Service Strategy and SNAP expansion plan.
• Conduct eligibility assessment.
• Acquire and maintain knowledge of market research tools and industry trends to guide and direct job seekers to placement or education.
• Ensure that customer files and records are maintained in accordance with legal requirements and company policies.
• Utilize Extreme Customer Service behaviors in all interactions with internal and external customers.

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor, and the company reserves the right to revise or change job duties as business requirements dictate. It also may require changes to work schedules, including overtime.

Physical requirements include frequently carrying/lifting to 5 pounds, regularly up to 10 pounds, and occasionally up to 25 pounds. Visual acuity, speech, hearing, hand and eye coordination, and manual dexterity are necessary to drive an automobile and operate computer keyboard and basic office equipment. Working conditions are primarily in an office environment with occasional travel to other locations.

Effective communication with staff and leadership via presentations, telephone, written and oral. Excellent verbal and written communication skills and public speaking ability. Bilingual (Spanish/English) required. Maintain confidentiality. Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Ability to use Microsoft Office for correspondence, reports, statistical compilation, analysis, and database access. Work in a complex, fast-paced, and confidential environment, follow complex instructions, prioritize tasks, and utilize resources to complete projects accurately.

Superior attention to detail.

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Demonstrated ability to use Microsoft Office applications. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources. Superior attention to detail.

A Bachelor's Degree in Business Administration,…