Front Desk Coordinator

Front Desk Coordinator I – Smile Doctors

Join the Smile Doctors team—a people‑first culture that empowers every member to contribute to outstanding patient care. We’re looking for a dedicated Front Desk Coordinator to support our orthodontic practice.

• Greets and receives customers, determines their visit purpose, and notifies the appropriate team member(s).
• Performs administrative duties such as checking in patients, verifying insurance, and updating patient information.
• Answers, screens, and routes incoming calls, takes messages, and records appointments when necessary.
• Coordinates payment arrangements or account resolution and processes payments against patient accounts.
• Prints/reprints appointment reminders and school/work excuses.
• Receives, stores, and delivers shipments and mail; posts payments to accounts.
• Coordinates changes to patient schedules and leads internal marketing initiatives, fostering participation across the team.

• Effective verbal and written communication.
• Strong listening skills and clarity in information exchange.

• High School Diploma or equivalent.
• Preferred: 1 year of administrative experience.
• Optional:
  Bilingual skills a plus.

• Competitive salary.
• Medical, dental, vision, and life insurance.
• Short‑ and long‑term disability coverage.
• 401(k) plan.
• 2 weeks paid time off in the first year + paid holidays.
• Discounts on braces and clear aligners for you and your family members.

Livonia, MI: $60,000.00 - $65,000.00

As the nation’s leading orthodontic support organization, Smile Doctors partners with local practices to deliver world‑class patient care with a hometown feel. We’re passionate, innovative, and committed to a culture that values people first.

Smile Doctors and all our affiliating practices are proud to be an equal‑opportunity workplace and welcome diversity. We do not discriminate against any team member or applicant for employment regardless of age, race, color, national origin, religion, disability, veteran status, sex, sexual orientation, or gender identity.