Lead Mailroom Associate

We are seeking a Lead Mailroom Associate for a temp-to-hire opportunity in Livonia, MI. This role is ideal for an experienced mail services professional who enjoys leading daily operations, supporting onsite teams, and delivering excellent customer service in a fast-paced administrative environment.

The Lead Mailroom Associate will oversee mailroom workflow, support shipping and receiving operations, assist with escalated service requests, and ensure inbound and outbound mail and packages are processed accurately and securely. This is a strong opportunity for someone with mailroom, Fed Ex, UPS, DHL, USPS, or shipping experience who is ready to take on a leadership role with long-term potential.

Candidates can expect a professional, team-oriented workplace where accuracy, reliability, communication, and service are valued. This position offers the chance to build on supervisory experience, work closely with internal customers, and contribute to smooth daily operations in a visible support role.

• Lead daily mailroom operations and provide shift supervision, guidance, and support to onsite Mailroom Associates.
• Process, sort, scan, document, deliver, and track inbound USPS mail, accountable mail, and packages using mailroom software, PDAs, and scanners.
• Prepare outbound mail and shipments, including metering mail, packing shipments, creating domestic and international shipping labels, and completing required documentation.
• Respond to customer requests through email, in person, or ticketing systems, and serve as the first point of contact for service escalations.
• Maintain accurate logs, collect volume metrics, and complete weekly and monthly management reports.
• Follow safety, security, confidentiality, and cleanliness standards throughout all mailroom and shipping activities.

• Pay range: $23.00 to $27.00 per hour.
• Job type:
  Temp-to-hire.
• Location:
  
  Livonia, MI.

• Lead mailroom workflow and provide day-to-day supervision for onsite associates.
• Manage inbound and outbound mail, packages, accountable mail, and shipping documentation.
• Support customer requests, escalations, reporting, and mailroom process accuracy.
• Operate mailroom equipment, scanners, postage meters, and shipping systems.
• High school diploma or GED equivalent required.
• 3 to 5 years of related experience preferred for this Lead Mailroom Associate role.
• Minimum 1 year of mailroom experience or experience with Fed Ex and/or UPS required.
• Minimum 1 year of supervisor or manager experience required.
• Knowledge of postage meters, UPS, Fed Ex, DHL, and USPS processes required.
• Proficiency with Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to lift up to 50 lbs.
• Strong customer service, verbal communication, and written communication skills.
• Ability to handle confidential and highly sensitive materials appropriately.
• Good working knowledge of mailroom procedures and basic computer functions.
• Detail-oriented, dependable, organized, and able to manage multiple requests in a service-focused environment.

• Experience creating international shipping labels, commercial invoices, and related customs documentation.
• Experience using ticketing systems, mailroom software, PDAs, scanners, or package tracking systems.
• Prior experience collecting operational metrics and preparing weekly or monthly management reports.

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For temporary assignments lasting…