Client Services Representative

Job Summary

The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to Rev Spring’s goal of maintaining its leadership in the revenue cycle management industry.

Job Summary

The Account Specialist is an integral member of the Client Services team. The primary responsibility of this position is to provide a high level of support for building and maintaining our key client relationships, and to provide advanced administrative support to the larger account team in all its efforts. This role contributes substantially to Rev Spring’s goal of maintaining its leadership in the revenue cycle management industry.

The AS is responsible for managing individual customer relationships and performs traditional account management functions like managing projects, facilitating solutions, processing change requests, and coordinating with cross-functional teams to meet customer needs and priorities. Rev Spring Account Specialists provide outstanding customer service in a customer-centric company culture.

The Account Specialist on the ICL Platform Team is in a unique position to both coordinate work on behalf of the customer, and to perform implementation functions. Tools at the fingertips of ICL Platform Team members enable Account Specialists to do more than just gather requirements, but also design, configure, and implement customer communication projects.

Essential Duties And Responsibilities

• Expanding knowledge of Account Management profession
• Developed business acumen skills and regularly applies to work
• In-depth customer knowledge to provide appropriate solutions to customer needs
• Applies analytical and interpretation skills to problems of diverse scope
• Works with multiple client data files, integrates customer files into Rev Spring systems and solutions
• Gains proficiency in Rev Spring’s evolving products and services
• Facilitates customer change requests and organic growth projects using project management principles
• Demonstrates proficiency utilizing systems, tools, and procedures to accomplish job, including platform tools, CRM & ticket tools
• Develops knowledge of customer industry and business principles, such as:
• Understands key concepts, terminology, and challenges associated with the financial services industry and/or healthcare revenue cycle management industry
• Can speak to current trends and strategies in the financial services and/or healthcare revenue cycle management industry
• Links customer challenges to Rev Spring solutions and can discuss with peers and customers
• Manages the operational success of a customer portfolio, guided by company objectives and customer priorities
• Assumes responsibility to improve the customer experience
• Has ownership over operational deliverables and outcomes for customers
• Provides exemplary customer service that promotes customer retention and growth
• Implement and maintain customer communication projects including:
• Requirements Gathering, Design, Configuration, and Successful Deployment of customer communication projects
• Update and/or convert customer communication projects to newer technologies and tools

COMPETENCIES

Analytical – Synthesizes complex information;
Collects and researches data driven questions;
Uses intuition and experience to complement data;
Design workflows and procedures

Dependable – Demonstrate strong sense of ownership;
Take responsibility for own actions;
Keep commitments

Initiative - Undertake self-development activities; seek growth and new responsibilities

Leadership – Demonstrate confidence in self and others while exhibiting strong interpersonal skills;
Work with minimal direction

Communication – Engage persuasively and professionally;
Use impeccable listening skills

Problem Solving - Identify and resolve problems efficiently;
Gather and analyze information skillfully;
Develop solutions both independently and through collaboration;
Exhibit excellent judgment

Execution - Demonstrated…