Front Desk Attendant *EVENING

Vivo Wellness exists for those seeking to cleanse, reset and rejuvenate. We offer services with a holistic approach to those on a journey to optimal health and well-being. We are seeking a reliable, organized, and confident Front Desk Attendant / Receptionist who will serve as the first and last point of contact for our clients. This role is essential in supporting the day-to-day operations of the spa and creating a seamless, professional, and nurturing experience for every guest.

At Vivo Wellness, we focus on the holistic approach to healing and self care in services and products. We incorporate education, personal connection and a therapeutic approach in a spa atmosphere. It is our joy and purpose to continue to serve our community in ways that promote balance, health and wholeness.

• Greet and check in guests with warmth, professionalism, and discretion
• Manage scheduling, appointment confirmations, and changes using our software (Boulevard)
• Answer phones, return voicemails, and handle email inquiries in a timely, courteous manner
• Learn and confidently deliver front desk scripts for services and product recommendations
• Support colon hydro therapists and other service providers by preparing treatment rooms, restocking supplies, and managing flow
• Handle guest check-out, rebooking, and retail sales with attention to detail
• Maintain a clean, calming, and organized reception and lobby space
• Promote services, packages, and wellness products to help guests meet their health and beauty goals
• Follow spa procedures for opening, closing, and front desk operations

• Previous front desk, customer service, or receptionist experience required (spa, salon, or wellness setting preferred)
• Strong verbal communication and phone etiquette
• Confidence in upselling services and retail with a guest-first approach
• Ability to multitask while maintaining a calm and welcoming demeanor
• Comfortable using spa/salon scheduling and POS software
• Quick learner with excellent memory for scripts, policies, and procedures