Grooming Salon Manager

Grooming Salon Manager at Petco

Create a healthier, brighter future for pets, pet parents, and people. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

• We love all pets like our own
• We’re the future of the pet industry
• We’re here to improve lives
• We drive outstanding results together
• We’re welcome as we are

Petco is a category‑defining health and wellness company focused on improving the lives of pets, pet parents and Petco partners. We are 29,000 strong and operate more than 1,500 pet care centers in the U.S., Mexico and Puerto Rico, including 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers.

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

In addition to the opportunity to lead with purpose and showcase your grooming skills, creativity and passion for animals, Petco also offers a dynamic and rewarding environment, including:

• Competitive Pay + Incentive based on salon performance + Tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State‑of‑the‑art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry‑level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert‑level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well‑being of the pets in our care.

• Oversee day‑to‑day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels, and execute staffing plans.
• Recruit, hire, train, and supervise a team of entry‑level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment.
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand.
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans.
• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability.
• Interact professionally with pet parents, provide exceptional customer service, address grooming‑related inquiries, offer recommendations, and provide timely and proactive resolution of questions or concerns.
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your team’s skills.
• Independently perform professional grooming services including bathing, drying, brushing, haircuts, styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent instructions and adhering to breed standards and company policies.
• Operate and maintain grooming instruments, including clippers, blades, shears, brushes, and dryers.
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, and…